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Alpha Supported Living Services

Supported Living

3.3

Facility Summary

62ScoreAlpha Supported Living Services performs above average overall, with top-quartile ratings for its property and location, and above-average marks for leadership and brand reputation. Regulatory inspections show around-average performance, with event severity and response quality both near typical industry levels. Public reviews present a mixed picture: while some residents praise the facility's supportive environment and commitment to helping individuals improve their lives, others raise concerns about staff conduct and treatment quality. Families considering this facility should weigh the strong physical environment and leadership against the divided feedback regarding day-to-day care experiences and staff interactions.

Reviews

Conflicting Staff Experience Reports

Reviews reveal a stark split in experiences at this facility. Two reviews praise staff as caring, compassionate, and helpful, while two others sharply criticize staff as rude and borderline abusive with poor treatment of residents. The limited number of reviews (5 total) and wide date range make it difficult to assess current conditions, though the most recent feedback from 2023 leans negative.

3.2Based on 5 reviews

Yohana JohnJune 20, 2023

Dreams come true here for those who aspire to be better.

BloopApril 26, 2023

Disgusting how they treat people they're supposed to help

CoreyApril 26, 2023

Have terrible staff insanely rude borderline abusive

Patti MurphyMarch 13, 2020

Caring , compassionate and dedicated personnel!! Very accountable to the clients they serve!!

See all 5 reviews →

Inspections(1)

February 1, 2024·inspectionssevere

Event Score

Response Score

A client's refrigerator was locked without proper authorization, consent, or required documentation (no Positive Behavior Support Plan or DDA Exception to Policy), violating the client's rights under dignity and consideration requirements. The facility's management was unaware of the restriction, indicating a supervisory gap during staff absence. Upon discovery during inspection, the Branch Director immediately committed to address the issue and acknowledged the systemic failure in monitoring client restrictions, demonstrating a prompt corrective response.

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