Reviews for The Cottages of Covington
Dangerous Operational Failures
Reviews reveal serious operational failures including a massive HIPAA violation (patient data sent to a stranger), negligent billing practices causing thousands in unauthorized charges and financial harm, inadequate resident safety (assault incidents mishandled), and shocking lack of compassion (staff contacted family about meals two days after resident's death). One positive review praises activities, cleanliness, and flexible financial policies, but the preponderance of evidence shows dangerous mismanagement across privacy, safety, billing, and basic human decency.
Memory care is a difficult journey. Since October 2022, the staff at Cottages have shown genuine kindness and care toward my mother, which has brought me comfort. I’m grateful she is treated with dignity and compassion by the care team.
This facility just emailed me the PRIVATE MEDICAL DATA OF ONE OF THIER PATIENTS. I don't live in WA. I have nothing to do with anyone in WA. They picked a random person online and emailed their patient's private medical data to them! YOUR FAMILY IS NOT SAFE HERE. I'm about to forward the email to the federal government to report the HIPAA violation so I can then delete it because, oh yeah, I DON'T WANT THE PRIVATE MEDICAL DATA OF SOMEONE WHO I DON'T KNOW.
You know at one time I use to think this place was pretty good until another patient stuck my Mom in the face three times! And there solution was to move my Mother only to find out that the woman that hit her was allowed to come onto space and still bully her around. When reporting to Latisha and her management team they suggested to transfer my out of the Cottages oppose to dealing with violent person.
We had a beautiful experience at the Vineyard of Covington as soon as my Aunt moved to Cottages our experience became a 0. In fact, I just received a text from the nurse asking me to call her back to talk about my aunts eating EVEN THOUGH MY AUNT PASSED 2 days ago AND I was there and have already cleaned out her room. NOT ONE MEMBER OF THE CARE TEAM APOLOGIZED for our loss or even talked to me about it. This place is literally 8000+ for literally no empathy or understanding. My heart hurts after
The Cottages of Covington takes such good care of their residents. They are always busy doing activities in the giant courtyard or in the spacious cottages. The community is clean and beautiful. Also, a HUGE perk is that they offer a flexible spend down so they will never make your loved one leave if they outlive their money.
**Greg - Your email address is blocking me from sending you an email. I've tried 3 times. Perhaps look up charges for that amount, in April, then May, and trace it back to my information? Or my bank dispute? Look me up? IDK. I don't know how else to reach you.** I helped a friend get their grandmother into this home, by authorizing a ONE TIME payment to cover the first month's costs ($14,500). I wrote the exact amount, and did NOT check the box indicating that it would be an unlimited amount, o