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The Inn at Arbor Village

Independent Living / Assisted Living / Memory Care / Respite Care

3.9
Facility Summary
73ScoreThe Inn at Arbor Village demonstrates above average performance overall, with particular strengths in its property quality, location, and resident feedback. Public reviews, though limited to three on Google, are in the top quartile, with families highlighting compassionate staff who listen to resident concerns and a family-oriented community atmosphere. The facility's regulatory history is around average based on four scored inspections covering fire safety and general compliance, with typical event severity and response quality. Leadership and brand reputation are both above average. No ownership information is publicly available for this facility.

Reviews

Warm, Caring Community

This small sampling of reviews highlights a warm, family-oriented community with compassionate staff who prioritize resident needs and concerns. Reviewers praise the friendly atmosphere and attentive caregiving approach. However, with only two brief reviews available, prospective families should seek additional feedback to gain a fuller picture of operations, amenities, and any potential challenges.

5.0Based on 3 reviews
Crystal TapiaJanuary 25, 2022

Compassionate care staff who really listen and care what the residents concerns, wants and needs are. Family oriented community.

Victor ChebotarevFebruary 17, 2020

I play piano at this place and its very nice environment. Friendly and joyful crowd.

sandiMay 10, 2017

No review provided, only rating

Inspections(4)

March 1, 2025·fire_inspectionssevere
Event Score
62
Response Score
78

The December 30, 2024 inspection identified 12 fire and life safety violations including a loaded sprinkler head near resident room 303, malfunctioning fire alarm in trouble status, fire doors failing to close/latch properly, and missing documentation for critical safety system inspections (sprinkler, kitchen suppression, fire wall, hood cleaning). The facility responded promptly and effectively, correcting all violations within approximately 2 months as confirmed by the March 4, 2025 reinspection showing full compliance. While the initial violations presented serious life-safety concerns in a residential care setting, the facility's systematic remediation demonstrated good response quality.

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September 1, 2024·inspectionsmoderate
Event Score
42
Response Score
68

The facility failed to document a resident's pacemaker and monitoring requirements in their Negotiated Service Agreement, despite the device being noted in the assessment. Staff were unaware of the pacemaker or how to monitor for complications, placing the resident at risk for unmet cardiac care needs. The facility acknowledged the documentation gap, submitted a correction plan within 10 days, and completed all corrective actions by the follow-up inspection on 09/23/2024, with no deficiencies found upon re-inspection.

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February 1, 2024·fire_inspectionssevere
Event Score
78
Response Score
52

This residential care facility had severe and systemic fire and life safety violations across multiple critical areas including malfunctioning fire doors, missing documentation for sprinkler systems/fire dampers/emergency generator maintenance, improper fire alarm circuit identification, inadequate fire drills, and multiple equipment maintenance failures. The facility corrected some violations immediately during the initial inspection and addressed most issues by the re-inspection, but two critical deficiencies remained unresolved (kitchen fire door still not latching, missing damper/sprinkler documentation), resulting in continued disapproval status. The pattern of missing safety system documentation and testing records, combined with physical failures of life safety equipment, indicates systemic compliance failures that created substantial fire safety risks for vulnerable residents.

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March 1, 2023·fire_inspectionssevere
Event Score
68
Response Score
72

This residential care facility had multiple life-safety violations including failed fire suppression backflow devices, non-functioning fire doors, missing sprinkler equipment, inadequate fire drill documentation, and compromised smoke barriers. The facility corrected all violations within approximately two months through multiple re-inspections, demonstrating commitment to compliance. The systemic nature of violations across fire protection systems (suppression, detection, egress) and missing safety documentation indicated serious gaps in maintenance and emergency preparedness that could endanger residents during a fire emergency. The facility's prompt corrective action and successful completion of all repairs by March 2023 showed adequate responsiveness to regulatory findings.

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Independent

Built on public records. No paid placements, no referral fees.

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