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Total Living Concept

Supported Living

3.9
Facility Summary
70ScoreTotal Living Concept performs above average overall, with particular strength in location (top quartile) and leadership (above average). The facility has around average regulatory performance based on one scored inspection showing moderate event severity and response quality. Public reviews are above average, with five Google reviews averaging 2.3 out of 5, highlighting positive experiences with staff and reception. Reviewers describe the team as pleasant and professional. The property itself scores below average, and the brand is around average. Families may find the strong location and positive interpersonal reputation appealing, though they should weigh the property's physical condition and limited regulatory history when making their decision.

Reviews

Client-Focused with Friendly Staff

Reviews are sparse and mostly brief, but consistently positive across staff and organizational culture. Reviewers highlight the company's client-focused approach and friendly, welcoming staff. One reviewer notes lower pay rates for non-CNA staff, suggesting families should inquire about staffing credentials and turnover.

4.6Based on 5 reviews
Margaret ChegeFebruary 4, 2026

Great company 👌, I have not worked with them but their reception was nice!

Lorel MillsJune 20, 2021

Always a pleasure

TLC KentApril 18, 2019

Nicest people you'll ever meet!!!

SuzetteAugust 4, 2018

Good place to help people with disabilities, the company's main focus is the clients served that's what I like about this company..They are looking for good people:) just make sure

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Inspections(1)

July 1, 2025·inspectionsmoderate
Event Score
52
Response Score
68

The facility had multiple moderate violations including water temperatures exceeding 120°F (reaching 123.7°F), exposed electrical hazards, incomplete client support plans lacking required dietary and fluid intake instructions, and missing financial receipts totaling several hundred dollars. The facility responded promptly to most safety issues, installing electrical covers within 24 hours, adjusting water temperature within 3 days, and committing to reimburse the client for missing financial documentation. However, systemic gaps were evident in monthly safety checklists that failed to detect ongoing issues, and some violations (like the exposed electrical boxes) had existed for approximately one month before discovery.

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