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The Cannon House

Assisted Living / Memory Care

2.9
Facility Summary
59ScoreThe Cannon House performs around average overall, with a location ranking in the top quartile and above-average leadership, though property quality falls below average. Regulatory performance across 19 inspections shows around average event severity and response quality, indicating typical compliance patterns. Five Google reviews average 1.0 out of 5 stars, with residents and visitors reporting concerns about staff responsiveness, communication barriers, and staffing levels. One reviewer mentions state-imposed restrictions on new admissions. Families considering this facility may wish to visit in person to assess current staffing and operations, particularly given the gap between the facility's location advantages and the reported service challenges.

Reviews

Troubled Facility with Persistent Issues

Reviews reveal serious operational and staffing concerns spanning multiple years. Visitors and residents consistently report rude or unhelpful staff, language barriers affecting care delivery, and chronic understaffing that led to state compliance issues. One resident explicitly stated wanting to move, and the facility was reportedly closed to new admissions due to regulatory violations.

2.2Based on 5 reviews
StefMay 16, 2025

Staff there is rude as hell. Had to wait 10 mins to be let in before a RESIDENT had to let me in. Didn’t take me to where I needed to go instead gave directions with an attitude. H

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Angie ThDecember 20, 2017

Service people don't speak enough English to be able to get prescribed meds for residents. Assisted Living? Assisting t he people living there into Not Living!

Janet MillironJanuary 19, 2016

Short staffing and non compliant to state regs closed to new residents by the state I am a resident and want to move

Dennis BensonFebruary 22, 2015

Nobody speaks english

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Inspections(19)

October 1, 2025·fire_inspectionsmoderate
Event Score
48
Response Score
72

On August 19, 2025, a sprinkler system air compressor failure caused the fire alarm to activate at The Cannon House, and neither facility staff nor responding firefighters could silence the alarm or reset the sprinkler system, requiring a fire watch until a technician arrived over two hours later. The facility appropriately implemented fire watch procedures and coordinated with the fire department, but the September inspection revealed missing documentation for disaster drill policies, fire watch procedures, and the incident report itself. The facility corrected all violations by the October follow-up inspection, demonstrating adequate responsiveness to regulatory requirements, though the initial lack of written emergency procedures and the extended system downtime (4:30 PM to 6:40 PM) represent moderate compliance gaps.

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September 1, 2025·fire_inspectionssevere
Event Score
68
Response Score
48

A sprinkler system air compressor failure triggered both the sprinkler dry system and fire alarm on 8/19/2025, requiring fire department response and a 2+ hour fire watch until repairs were completed at 6:40 PM. Residents expressed serious concerns about evacuation procedures for wheelchair-bound individuals when elevators become inoperable during alarms, revealing inadequate emergency planning. The facility conducted an investigation and worked with the fire department, but the inspection revealed systemic gaps: missing disaster drill policies/procedures, no formal fire watch protocols, and incomplete documentation of the incident, resulting in facility disapproval and required corrective actions by 10/20/2025.

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September 1, 2025·investigationsmoderate
Event Score
48
Response Score
68

The facility failed to notify a resident's representative and physician when the resident experienced significant health decline requiring emergency hospitalization, leaving family unaware of the resident's condition and location until the resident called from the ER. The facility promptly investigated multiple complaints, appropriately addressed allegations of rough handling and inadequate monitoring (finding no violations), and corrected the notification deficiency by the follow-up inspection, demonstrating adequate corrective action and systems improvement.

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May 1, 2025·enforcement_letterssevere
Event Score
75
Response Score
25

The facility failed to ensure proper Nurse Delegation was completed for three residents before non-licensed staff administered skilled treatments and medications, placing residents at risk of harm from untrained staff. This is a recurring violation previously cited three times (October 2024, December 2024, March 2025), demonstrating a pattern of non-compliance with fundamental medication safety requirements. The facility's response has been inadequate, as evidenced by the recurring nature of violations and resulting $1,000 civil fine for failure to correct systemic issues. The repeated violations indicate the facility has not implemented effective corrective actions despite multiple citations for the same life-safety issue.

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March 1, 2025·enforcement_letterssevere
Event Score
75
Response Score
25

The facility failed to ensure proper nurse delegation was completed before a resident received skilled nursing treatments from non-licensed staff, creating significant risk of harm. This violation is particularly serious as it represents an uncorrected, recurring deficiency previously cited in October and December 2024, demonstrating a systemic failure in medication administration safeguards. The facility's response has been inadequate, evidenced by the recurring nature of the violation across three consecutive inspections, resulting in an $800 civil fine and escalating regulatory action. The pattern shows the facility has not implemented effective corrective measures despite multiple opportunities.

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February 1, 2025·fire_inspectionsmoderate
Event Score
42
Response Score
68

The facility had multiple fire safety code violations including missing annual inspections for fire doors and sprinkler systems, loaded sprinkler heads in the kitchen and dining room, and an uninspected vertical rolling door at the bottom of stairs. The facility responded appropriately by acknowledging the violations and committing to investigate and establish proper inspection schedules. A follow-up inspection on 02/05/2025 confirmed all violations were corrected, demonstrating timely remediation and good compliance with corrective action requirements.

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December 1, 2024·investigationsmoderate
Event Score
42
Response Score
55

The facility failed to maintain proper food service temperatures, with residents reporting meals served warm instead of hot and observations confirming service below recommended temperatures, violating WAC 388-78A-2300(1)(d). This represents a pattern of non-compliance affecting resident comfort and food safety across multiple meal services. The investigation involved appropriate sampling of residents, staff interviews, and direct observations of kitchen operations. A citation was issued, though the report does not detail specific corrective actions taken by the facility beyond the investigation findings.

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December 1, 2024·enforcement_letterssevere
Event Score
68
Response Score
25

The facility failed to ensure proper nurse delegation was completed before a resident received injections or skilled treatments from non-licensed staff, placing the resident at risk of harm. This is a repeat violation previously cited on October 10, 2024, resulting in a $400 civil fine. The facility's response was inadequate, as evidenced by the uncorrected deficiency persisting for over two months despite prior citation. The pattern of non-compliance with medication administration protocols represents a serious systemic failure in ensuring qualified staff provide skilled nursing services.

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October 1, 2024·enforcement_letterssevere
Event Score
75
Response Score
25

The facility failed to administer prescribed seizure medications to a resident, potentially contributing to a seizure requiring hospitalization. This represents a severe violation given the actual resident harm and is particularly concerning as this is a recurring medication administration deficiency cited seven times since February 2022. The facility's response demonstrates systemic failure, with repeated violations indicating inadequate corrective actions and no meaningful improvement despite multiple prior citations. A $1,200 civil fine was imposed due to the recurring nature and serious consequences of the violation.

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June 1, 2024·investigationssevere
Event Score
78
Response Score
42

The facility had multiple severe violations involving medication errors and delayed emergency response. Staff gave incorrect medication doses to a resident who then had seizures, and when found on the floor, the resident waited over 3 hours before 911 was called. The facility acknowledged the incidents and took some corrective action, but failed to properly document the medication error and demonstrated systemic failures in following their own policies and physician orders. The inadequate response to a resident's health crisis represents a serious lapse in care standards.

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April 1, 2024·inspectionsmoderate
Event Score
45
Response Score
70

The facility had three deficiencies identified during the February 2024 inspection: failure to maintain a Respiratory Protection Program with current medical evaluations and fit-testing for staff (potentially exposing 59 residents to COVID-19 risks), incomplete national fingerprint background checks for 2 of 6 sampled staff, and missing Washington State background checks for 5 of 6 sampled staff. The facility immediately began corrective actions, completed all required background checks and fit-testing scheduling, and successfully corrected all deficiencies by the April 2024 follow-up inspection with no remaining violations found.

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April 1, 2024·enforcement_letterssevere
Event Score
78
Response Score
25

This inspection found severe medication administration failures affecting two residents, including one resident receiving unauthorized medication and another not receiving full dosages potentially leading to hospitalization. Most critically, the facility delayed calling EMS for 3 hours and 45 minutes after a resident fell and became unresponsive, placing the resident at serious risk of harm. The facility has demonstrated a pattern of non-compliance with five previous citations for medication violations between 2022-2023, indicating inadequate corrective actions and systemic failures in medication management and emergency response protocols.

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March 1, 2024·investigationsmoderate
Event Score
42
Response Score
68

The facility failed to complete annual assessments for 2 of 3 sampled residents, with assessments over a year overdue, placing residents at risk of unmet care needs. This was a repeat deficiency previously cited in June 2022. The facility acknowledged the violation, submitted a plan of correction with monitoring systems by the January deadline, and the March 2024 follow-up inspection found full compliance with all requirements corrected.

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October 1, 2023·fire_inspectionsnone
Event Score
5
Response Score
75

This routine inspection by the Washington State Patrol Fire Protection Bureau found no violations at The Cannon House residential care facility. The facility demonstrated full compliance with fire safety regulations, requiring no corrective actions. The facility's maintenance of adequate fire protection systems and safety standards reflects good operational practices and commitment to resident safety. This represents a baseline standard of competent facility management with no issues requiring remediation.

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September 1, 2023·investigationslow
Event Score
25
Response Score
75

The investigation found medication assistance violations but the primary allegation regarding blood pressure equipment was unsubstantiated. The facility had both manual and automatic blood pressure equipment available and used manual equipment for the Named Resident as appropriate. While two citations were issued for medication-related compliance issues, the facility demonstrated adequate equipment availability and proper use of vital sign monitoring equipment for residents requiring manual measurement.

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August 1, 2023·enforcement_letterssevere
Event Score
68
Response Score
25

The facility failed to follow physician's orders to hold a resident's medication when blood pressure was below prescribed parameters, placing the resident at risk of health complications from hypotension. This is a recurring violation, previously cited three times in 2022-2023, demonstrating a pattern of systemic non-compliance with medication administration protocols. The facility's response has been inadequate, as evidenced by the repeated citations for the same issue over 18 months, resulting in a $600 civil fine. The lack of sustained corrective action despite multiple prior citations indicates minimal effectiveness in addressing this serious medication management deficiency.

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May 1, 2023·investigationsmoderate
Event Score
55
Response Score
45

The facility failed its second consecutive fire and life safety inspection, with two uncorrected violations from a previous inspection remaining outstanding after 33 days. The violations relate to fire safety systems requiring contractor repairs. The facility's response was inadequate, with bids for repairs awaiting corporate approval rather than being expeditiously completed, demonstrating delayed corrective action on critical life-safety issues. A citation was issued under WAC 388-78A-2040.

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May 1, 2023·fire_inspectionssevere
Event Score
78
Response Score
68

Initial inspection on 01/25/2023 revealed severe systemic failures in critical life-safety systems including non-functional emergency lighting and exit signs, fire doors that would not close/latch, uncorrected sprinkler system deficiencies from multiple prior inspections, and widespread lack of required documentation for fire safety equipment testing. The facility demonstrated a pattern of neglecting essential fire protection maintenance that created substantial risk to resident safety during emergencies. The facility responded adequately by correcting most violations within four months, though two critical issues (fire/smoke dampers needing repair and failed sprinkler system requiring fixes) remained outstanding at the final May 2023 inspection, indicating incomplete follow-through on the most significant system failures. The progression from 12 violations to full approval demonstrates commitment to compliance, but the initial state of disrepair and lingering critical system issues reflect inadequate preventive maintenance protocols.

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April 1, 2023·investigationssevere
Event Score
68
Response Score
72

The facility made systematic medication errors by giving a resident double doses of lorazepam (anti-anxiety medication) on 26 occasions over six weeks, causing the medication to run out twice and leaving the resident without medication for six days total. Staff admitted they did not follow the MAR and relied on memory instead of checking orders. The facility conducted a thorough investigation led by the LPN who identified the root cause, documented the timeline of errors, and determined which staff were involved, though the report does not detail all corrective actions taken beyond the investigation itself.

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