Patriots Glen
Assisted Living / Memory Care / Respite Care
Reviews
Compassionate Care, Dedicated Staff
Patriots Glen earns consistent praise for its compassionate, long-tenured staff who provide attentive personal care and treat residents with genuine warmth. Families emphasize the small facility size (15-bed memory care unit mentioned) creates a non-overwhelming environment where staff know residents personally and respond quickly to needs. The primary critique involves occasional staffing shortages affecting resident interaction, one negative report of unprofessional care management, and limited activities in memory care compared to assisted living.
Thank you Venetia she has been an absolute amazing a tremendous community Relations. She makes every transition smooth and seamless and consistently gets the job done with professi
During an incredibly meaningful and emotional time for our family, the staff at Patriots Glen have shown nothing but kindness, patience, and compassion toward our father. Their car
The staff at Patriots Glen have been extraordinarily kind and compassionate to my father during a very important time for our family, and we feel blessed to have landed there. We w
Intake was a little disorganized regarding paper work, but overall all staff very friendly and helpful. The couple of times I was there during mealtime, food seemed ok. They did a
Inspections(4)
The August 2025 inspection identified multiple severe life-safety violations including fire doors blocked open in resident rooms and memory care areas, non-functional exit signs throughout the facility, missing carbon monoxide alarms in corridors with fossil fuel heating, and bypassed generator alarm systems. The facility demonstrated a good response by correcting all violations within one month, as confirmed by the September 2025 follow-up inspection showing full compliance. While the systemic nature of fire safety deficiencies (blocked egress, disabled alarms, missing documentation) posed significant resident safety risks, the facility's prompt and complete corrective action prevented escalation.
View original report →The facility had two uncorrected repeat violations from a previous June 2025 inspection: one staff member lacked required training/certification, and another staff member was not screened for tuberculosis within the mandated three-day timeframe. These are procedural compliance failures affecting all residents' potential risk exposure. The facility's response was inadequate, as both violations remained uncorrected at the August follow-up visit, resulting in $600 in civil fines and demonstrating failure to implement effective corrective actions after the initial citation.
View original report →This inspection revealed severe systemic failures in life-safety systems at Patriots Glen residential care facility, including missing fire drill documentation across all shifts and quarters, a broken sprinkler system since February 2024 requiring fire watch, missing emergency lighting in stairwells, loaded sprinkler heads in kitchen, and widespread failure to maintain required inspection schedules for fire doors, dampers, emergency power systems, and CO detectors. The facility demonstrated minimal response with no corrective actions evident and inability to provide mandatory documentation for critical fire protection systems, indicating fundamental breakdowns in safety management and regulatory compliance that put elderly residents at serious risk.
View original report →The inspection identified seven violations including serious infection control failures during an active COVID outbreak (staff without proper respiratory fit testing providing care to COVID-positive residents), unsecured medication rooms accessible to memory care residents with dementia, expired background checks for the Executive Director, and improper laundry handling risking cross-contamination. The facility responded promptly with corrective actions including purchasing weather protection equipment, reorganizing spaces, updating policies, implementing permanent signage, and enhancing monitoring procedures, completing all corrections within the required timeframe as verified by the March 2024 follow-up inspection finding zero deficiencies.
View original report →