Reviews for Eldorado West Retirement Community

My husband was admitted to memory care at Village Concepts (The Eldorado) in Burien this past Friday. My husband did not want to be there. It was painful for me to say goodbye to him knowing he was in memory care now. Three days later, my husband called me. He was excited to be there and already felt part of the community. The staff went out of their way to take an interest in him and make him feel special and appreciated. And I was kept informed daily on how Lynn was doing. Our entire experienc

Village Concepts has been amazing for our family. On the tour(s) (we came back a few times), we felt great energy coming from everyone. Our first contact was Richard the marketing director who was honest, open, professional and fun. The one thing that stood out was that he invited us right in to the Memory Care section. In other places, it’s been only a closed door, shrouded in mystery. This spoke volumes to me and gave us a good idea of what life is like there. We came back two more times with

We toured this facility with the hopes of qualifying for Medicaid long term care benefits for my dad. The building is well-kept and has just about every amenity you would wish for in an assisted living facility. Beyond having all your needs met, the staff seemed very engaged and the overall atmosphere of the place was very active and welcoming. There were plenty of activities to keep the residents happy, as well as multiple common areas to casually socialize or spend time on hobbies. The directo

Malorie Spreen @ Village Concepts of Burien - El Dorado West has been the most incredible wonderful person that has helped save our mom and family! Malorie helped our family in the many steps getting mom into a fantastic Assisted Living facility @ Village Concepts of Burien - El Dorado West. It is not easy to navigate the bureaucracy however Malorie guided us all the way. It seemed too good to be true that a sales executive could be so caring and helpful. Mom is now settled in her new home and t

My mother-in-law had a massive stroke in early October and after several days in the hospital and about 6 weeks of rehab, the family began the long arduous task of finding mom a safe place to live where all her needs would be met. At first, we were looking at adult family homes but quickly realized that's not what she needed at this stage of her life. After discovering assisted living, we determined that this would be a better fit for mom. After checking out multiple facilities and reading hund

The facility was remodeled fairly recently and is lovely. If you are looking for perfection, you are not going to find it here or anywhere else. However, if your expectations are reasonable, you will find a caring staff, both administratively and in the services who try hard to fulfill the needs of residents and almost always succeed. As in almost all of these facilities, the workers tend to be underpaid and overworked. For them, it is a labor of love. Our 91-year old mother moved in al

El Dorado is not a "Family Living" place to live in any more. The management staff don't seem to care except to fill the room with anyone they can drag through the door. A lot of the new residents need to be in a place where they get better care. There are not enough Care Staff to watch them Always running out of food, and most of the food they have is unappetizing. THE building needs to be deep cleaned, wash the windows, dust everything, not a good advertisement for a place that used to so

Awful management.

As a visitor, I know what some of the residents are experiencing. El Dorado West is no longer being recommended by a specialist who helped seniors transition from home to assisted living. I have heard complaints that El Dorado runs out of food, condiments (like bleu cheese dressing) and milk and cups. The staff turnover and firings have become dramatic recently. Since the original owner, [name removed], passed away, this place has taken an apparent nosedive. Even residents' medications get "lost

This place features some of the most incompetent leadership I have ever witnessed in a senior home. Between executives that spend company money on their own birthdays in front of the residents, and managers that tell their staff to not listen to the demands and desires of the residents due to "favoritism", this place is not a place for your senior to live at. Your senior will get a plain ham and cheese sandwich and they will enjoy it. No special orders unless you have a special diet, in whic

This place is great.The staff is professional,friendly always and always helpful and competent.The residents are wonderful and I have made several new friends here.The activities are varied ,entertaining and fun.I have enjoyed church services,exercises,games and medical presentations

We found it to be clean with a happy environment. The waiting list was too long so I don't know why they don't invite more people to visit their sister place in Auburn which is Brannan Park. They're new and only 1/3 full. El Dorado was organized well with plenty of activities and sufficient care givers. Their memory care center is way too crowded it seems but everyone is very kind and pleasant. We would have chosen El Dorado but the waiting list was too long and we needed a place right away.

We had only placed my dad here for about 2 weeks. From what I observed the community seemed to be clean and smelled fine. The staff was excellent at meal time someone would come and take my dad down to the dining area so he could eat. He never mentioned the food but I ate there once and the food was very good. The layout of the building seemed fine and the temperature was comfortable. The location was good only about 15 mnutes from me.

My father lives in the Burien facility as is constantly complaining about the food. They serve a romaine lettuce that is so tough that he can't eat it. He told me they quit serving little pig sausages everyday and now every third day. Please start thinking about the elderly needs of soft food? Thank you, Daughter of a resident

nice place to stay and staff very friendly and helpful

85% of the residents are dementia or alzheimer individuals, the staff provides little if any supervision, so residents bully one another, swear, curse and even [Removed] each other.....but staff of management is no where around when it happens. These out of control individuals are not counseled about acceptable, polite behavior...you better just be able to get out of the way when one of them gets angry or [Removed]. Residents help themselves to the drink cart, salad cart or dessert cart, which

The kitchen director buys cheap, processed, chemical filled food. For $3000 a month I expect real turkey not processed turkey roll. The same goes for the ham that is served to us. The pork ribs are McRibs like fast food joints.The chili is from a can and has mystery meat in it. Any pasta that is served is over cooked and mushy. The delicious rice has raw kernels in it, so its kind of scary not knowing what you will bite down on. Sometimes the meals are just plain burnt, to which the residents w

I think El Dorado has been a good place and is very clean. They change the sheets in my loved one's room and keep things clean. On the weekends, though, I feel that the kitchen staff is a little lax and they don't do as good of a job as during the week. They do charge extra for little things and they were up front about it on move in, they gave me a list with pricing. There have been a couple of times that my mother has received her food in her room that looked like a last minute meal or it was

This is a nice community that we toured. They were nice and very friendly. The community was nice and clean. This is a top community with a lot to offer the residents. The menu was appealing and the activities would have been very nice. We recommend other families to this community for a tour of what is available for the care of a loved one.

Things were going well at El Dorado West until there was an incident with my mother getting out at night. The staff isn't sure how it happened and believe a side door was left open.She has since been moved to Memory Care and with the exception of her falling once, I am okay with the move. Both of my parents live here.The staff is very friendly and compassionate.They offer an on-site nurse who oversees care.The food is also very good.It's a newer community and very clean. I was very pleased up un

This was a nice community when I took my tour. The community we chose seemed to have all the amenities we were looking for. This community looked clean and the people I met were nice.

Lunch today was turkey with gravy, we asked if it was a real turkey with legs and wings, and we were told it was. So we ordered dark meat. That was not what we got! Processed, pressed turkey roll, You'd think that pressed processed turkey meat would taste like turkey.....it does not! Lunch is still repeating on me 3 hours later. The only thing that makes any sense to me is.....the food budget has been severely cut. This summer we were served fresh strawberries........once. The other day we

The facility has recently been rebuilt and looks very fresh and contenporary. It made it to our short list but we decided to go with a facility which was just a bit closer to family.

The place is new and nice however the food is not very good. Overcooked, unappetizing and not many substitutions. My Parent has complained and so have we but nothing changes. My Parent has lost a lot of weight not liking the cold sandwiches at dinner each night. The nursing staff is nice but they are slow to provide daily services.

Convenient location, nice building, feels like a hotel, smaller population, larger refrigerator. Staff and residents seemed friendly and happy.

At El Dorado West the staff are well trained. They are so nice and helpful. If you need anything they are right there for you. The food is wonderful here. I haven't been here long enough to be very involved but some of the activities are great and some are not. This is just my issue but I hate it here, it was not my decision to come. I am legally blind so I am not making any friends. That makes it difficult for me personally. Where I came from I knew everyone. The residents just kind of keep to

My husband has Dementia. I don't think they are geared to assist people with Dementia. That is my only main concern. I also think he spends too much time alone. They don't have any activities for residents with Dementia. They said they would make changes. The food is really good. I had dinner there before. I want my husband home but I think this is as good as it will get. They are suppose to be making changes and I am looking forward to that.

My mother is living there now, and they're really nice at El Dorado! There's been some complications with payments, but they were so nice and said they'd be flexible! It's a great place, I'd recommended it!

I had a great tour with El Dorado West. Maureen was very knowledgeable about the facility, knew the residents (even though she had only been there for 3 months), and truly understood wheelchair accessibility. As the complex is new, everything was sparkly and clean. The residents were engaged,and those I spoke with truly loved their new home. It was a little spendy, and the Medicaid spend-down period was 24 months. Another concern I had was the fact that all bathrooms have walk-in showers, a

Good, however, not for my mom ~ the staff seems caring and while old the place is well kept

Visited facility. No administrators present, only cafeteria and 1 nurse observed. Spoke with residents, all had favorable comments. Many common areas to interact - Wii, cards, putting green. Outside seating area. Homey atmosphere, could really see her there.