Reviews for Ruthaven Alf LLC
Once Praised, Recently Troubled
Reviews are starkly divided. Earlier reviews (2017-2022) consistently praised caring staff, dignified treatment, and strong management. However, a detailed 2023 review describes serious problems: inconsistent medication administration, filthy resident rooms with sticky floors and unsanitary bathrooms lacking soap, loud music disrupting residents, poor communication from management, and staff speaking aggressively to residents. This recent account contradicts earlier positive experiences and raises significant concerns about declining care standards.
This place looked good on paper, unfortunately it turned out to be very disappointing. The manager and owner told us what we wanted to hear but they weren’t following through with what they would tell us, my loved one was not getting their proper meds at the correct times and Patrick didn’t seem to care. They would be playing loud music often and not checking up on residents. The facilities were ok in common areas but my loved one’s room and bathroom were filthy- sticky floors, unsanitary bathro
Management are caring. They treat residents with dignity and respect. The nurse owner is kind compassionate and available.
Best Experience ever. Seriously kudos to the staff who are always caring and always give their best. May God bless you all Melissa and Mr Patrick. Truly, you are making a difference. Keep it up.
A wonderful well managed facility, built to supply dignity and respect to all residents. The level of care and sensitivity to residents is exemplary. Having been in the long-term healthcare business I have seen some incredibly poor conditions. Ruthaven has policies in place to avoid these conditions. Congratulations Durelle and your staff, my mother died with dignity and respect due to the care provided.
No review provided, only rating