Brookdale Federal Way
Assisted Living / Respite Care
Reviews
Friendly Staff, Troubling Oversight
Brookdale Federal Way shows deeply inconsistent care quality and management oversight. While some residents and families praise friendly staff and smooth transitions, serious concerns emerge repeatedly: alleged billing fraud, neglect of dementia residents (missed showers, medication lapses, unaddressed hygiene issues), understaffing, poor management follow-through, and illegal eviction attempts. Recent reviews mention deteriorating food quality, budget cuts, and inexperienced leadership. Families whose loved ones cannot self-advocate report particularly troubling experiences. The facility accepts Medicaid, but those requiring memory care or frequent oversight may face inadequate supervision.
It's everything here it's bad no send a the family here
I have been here for 8 months in this time period I have had nothing but stress. I came from e wa thinking I was going to get care but, sadly I didn’t. And, I was misled by directo
Definitely would recommend to others. Everyone there is so helpful. Especially [name removed] she has helped us and guided us through everything. My mother-in-law is not easy to de
We had the best experience here. We are so excited to have our Mom be placed in this facility. The people here are so friendly and helpful. Everyone seems so happy to be there and
Inspections(6)
The facility had multiple fire safety code violations identified across two inspections (August and December 2025), including improper electrical equipment usage, fire door deficiencies, missing sprinkler system documentation, unsecured oxygen cylinders, and emergency lighting failures. These violations created potential fire safety risks but did not represent immediate life-threatening conditions. The facility demonstrated a good response by correcting all violations within four months, as confirmed by the February 2026 follow-up inspection showing full compliance, though the initial presence of systemic maintenance and documentation gaps indicates room for improvement in proactive safety management.
View original report →The facility had systemic documentation deficiencies affecting all 14 sampled residents, including incomplete assessments missing medication side effects and mental health monitoring, unsigned service agreements (a recurring violation), and failure to communicate vital signs exceeding parameters to physicians for 2 residents. The facility conducted a thorough investigation, acknowledged the gaps in their electronic documentation system, and corrected all deficiencies by the follow-up inspection on 05/28/2025, demonstrating good responsiveness to regulatory findings. While the violations were widespread, they primarily involved documentation failures rather than direct resident harm, though they created risk for unmet care needs.
View original report →The facility experienced a two-hour power outage during which the emergency generator failed to activate due to being out of fuel and having leaks, with no annual maintenance performed since February 2022. This created a severe life-safety risk as residents were without emergency power and the fire alarm system was compromised. The facility responded appropriately by immediately contracting for generator assessment and repair, scheduling corrective maintenance, and achieving full compliance by the May 2024 follow-up inspection. The systemic failure in preventive maintenance was addressed through corrective actions that brought the facility back into compliance.
View original report →The facility failed to administer prescribed antidepressant medication (Bupropion) to a resident for approximately one month due to a communication breakdown when the healthcare provider ordered directly through the pharmacy without facility notification. The medication sat unopened in the medication cart while the resident went untreated for depression, creating risk for increased mental health issues and diminished quality of life. The facility conducted an investigation, identified the root cause as a process gap in medication order transcription, and implemented corrective actions. A follow-up inspection in February 2024 found no deficiencies and confirmed compliance with licensing requirements.
View original report →This follow-up inspection found five uncorrected violations previously cited in October 2023, resulting in $1,700 in civil fines. The violations included failure to TB-test three staff within required timeframes, an unqualified administrator overseeing 87 residents, inadequate garbage disposal, 17 windows with damaged screens risking contamination, and poor maintenance/housekeeping throughout the facility. The facility's response was inadequate, as evidenced by the pattern of repeated violations over a four-month period with no effective corrective action taken despite previous citations, demonstrating insufficient commitment to regulatory compliance and resident safety. The systemic failure to address known deficiencies placed all residents at ongoing risk for infectious disease exposure, inadequate care delivery, and diminished quality of life in an unsafe environment.
View original report →The July 2023 inspection found 21 fire and life safety violations including critical life-safety issues: a non-functioning fire alarm system not signaling to monitoring (requiring fire watch), missing maintenance records for sprinklers and kitchen suppression systems, multiple fire door failures, inoperable emergency lighting, and unsecured oxygen bottles in a resident room. The facility responded appropriately by implementing fire watch protocols and corrected all violations within 48 days, as confirmed by the August 2023 follow-up inspection showing full compliance. While the violations were serious and systemic across fire protection systems, the facility's timely remediation and cooperation with inspectors demonstrated adequate response to the identified deficiencies.
View original report →