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Brookdale Federal Way

Assisted Living / Respite Care

3.1
Facility Summary
66ScoreBrookdale Federal Way demonstrates above average overall performance, with particular strengths in its physical property and location, both ranking in the top quartile. The facility's leadership and brand reputation are above average, while its regulatory compliance and resident reviews fall around average levels. Six scored inspections show moderate event severity and response quality metrics. Public feedback from 35 reviews across two platforms presents mixed perspectives, with some families praising the helpful staff and welcoming environment, while others express significant dissatisfaction with their experiences. Families should conduct thorough visits and ask detailed questions about services, given the varied nature of resident feedback and the facility's middle-range regulatory performance.

Reviews

Friendly Staff, Troubling Oversight

Brookdale Federal Way shows deeply inconsistent care quality and management oversight. While some residents and families praise friendly staff and smooth transitions, serious concerns emerge repeatedly: alleged billing fraud, neglect of dementia residents (missed showers, medication lapses, unaddressed hygiene issues), understaffing, poor management follow-through, and illegal eviction attempts. Recent reviews mention deteriorating food quality, budget cuts, and inexperienced leadership. Families whose loved ones cannot self-advocate report particularly troubling experiences. The facility accepts Medicaid, but those requiring memory care or frequent oversight may face inadequate supervision.

3.5Based on 74 reviews
Evelyn DejesusApril 28, 2026

It's everything here it's bad no send a the family here

carol streetApril 2, 2026

I have been here for 8 months in this time period I have had nothing but stress. I came from e wa thinking I was going to get care but, sadly I didn’t. And, I was misled by directo

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DebbyMarch 4, 2026

Definitely would recommend to others. Everyone there is so helpful. Especially [name removed] she has helped us and guided us through everything. My mother-in-law is not easy to de

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Debra PDecember 26, 2025

We had the best experience here. We are so excited to have our Mom be placed in this facility. The people here are so friendly and helpful. Everyone seems so happy to be there and

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Inspections(6)

February 1, 2026·fire_inspectionsmoderate
Event Score
58
Response Score
72

The facility had multiple fire safety code violations identified across two inspections (August and December 2025), including improper electrical equipment usage, fire door deficiencies, missing sprinkler system documentation, unsecured oxygen cylinders, and emergency lighting failures. These violations created potential fire safety risks but did not represent immediate life-threatening conditions. The facility demonstrated a good response by correcting all violations within four months, as confirmed by the February 2026 follow-up inspection showing full compliance, though the initial presence of systemic maintenance and documentation gaps indicates room for improvement in proactive safety management.

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May 1, 2025·inspectionsmoderate
Event Score
55
Response Score
72

The facility had systemic documentation deficiencies affecting all 14 sampled residents, including incomplete assessments missing medication side effects and mental health monitoring, unsigned service agreements (a recurring violation), and failure to communicate vital signs exceeding parameters to physicians for 2 residents. The facility conducted a thorough investigation, acknowledged the gaps in their electronic documentation system, and corrected all deficiencies by the follow-up inspection on 05/28/2025, demonstrating good responsiveness to regulatory findings. While the violations were widespread, they primarily involved documentation failures rather than direct resident harm, though they created risk for unmet care needs.

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May 1, 2024·fire_inspectionssevere
Event Score
68
Response Score
72

The facility experienced a two-hour power outage during which the emergency generator failed to activate due to being out of fuel and having leaks, with no annual maintenance performed since February 2022. This created a severe life-safety risk as residents were without emergency power and the fire alarm system was compromised. The facility responded appropriately by immediately contracting for generator assessment and repair, scheduling corrective maintenance, and achieving full compliance by the May 2024 follow-up inspection. The systemic failure in preventive maintenance was addressed through corrective actions that brought the facility back into compliance.

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March 1, 2024·investigationsmoderate
Event Score
55
Response Score
68

The facility failed to administer prescribed antidepressant medication (Bupropion) to a resident for approximately one month due to a communication breakdown when the healthcare provider ordered directly through the pharmacy without facility notification. The medication sat unopened in the medication cart while the resident went untreated for depression, creating risk for increased mental health issues and diminished quality of life. The facility conducted an investigation, identified the root cause as a process gap in medication order transcription, and implemented corrective actions. A follow-up inspection in February 2024 found no deficiencies and confirmed compliance with licensing requirements.

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February 1, 2024·enforcement_lettersmoderate
Event Score
52
Response Score
28

This follow-up inspection found five uncorrected violations previously cited in October 2023, resulting in $1,700 in civil fines. The violations included failure to TB-test three staff within required timeframes, an unqualified administrator overseeing 87 residents, inadequate garbage disposal, 17 windows with damaged screens risking contamination, and poor maintenance/housekeeping throughout the facility. The facility's response was inadequate, as evidenced by the pattern of repeated violations over a four-month period with no effective corrective action taken despite previous citations, demonstrating insufficient commitment to regulatory compliance and resident safety. The systemic failure to address known deficiencies placed all residents at ongoing risk for infectious disease exposure, inadequate care delivery, and diminished quality of life in an unsafe environment.

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August 1, 2023·fire_inspectionssevere
Event Score
68
Response Score
72

The July 2023 inspection found 21 fire and life safety violations including critical life-safety issues: a non-functioning fire alarm system not signaling to monitoring (requiring fire watch), missing maintenance records for sprinklers and kitchen suppression systems, multiple fire door failures, inoperable emergency lighting, and unsecured oxygen bottles in a resident room. The facility responded appropriately by implementing fire watch protocols and corrected all violations within 48 days, as confirmed by the August 2023 follow-up inspection showing full compliance. While the violations were serious and systemic across fire protection systems, the facility's timely remediation and cooperation with inspectors demonstrated adequate response to the identified deficiencies.

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