Mirror Lake Village
Independent Living / Assisted Living / Memory Care / Respite Care
Reviews
Beautiful Facility, Uneven Care
Mirror Lake Village receives polarized feedback, with most reviewers praising the attractive facility, warm front-desk staff, and safe location, while critical reviews raise serious concerns about memory care staffing, inconsistent medical oversight, and communication gaps. Families report positive experiences with sales and reception staff, but several note high turnover, understaffing in memory care units, and troubling incidents involving delayed medical attention and inadequate daily care for vulnerable residents requiring hands-on assistance.
I really enjoy my relationship with this community. Rheney has been amazing and so has the newest nurse Tricia. Every time I visit, each staff member has been very helpful and warm
They give me peace of mind knowing my sister is safe and well looked after.
This is my first time being involved in a care home. I would give an overall 4 for every category. They were really good to my sister. She was able to stop drinking and was clean h
Mirror Lake Village is nestled in a great safe area in Federal Way. Stores are close and there is a lot of things to do. Mirror Lake is just down the road. It is a beautiful commun
Inspections(7)
The facility failed to maintain adequate service agreements and medication management plans for two residents, creating risk for unmet care needs. Significantly, the service agreement violation was an uncorrected repeat deficiency from November 2025, demonstrating a pattern of non-compliance. The facility's response was inadequate, as evidenced by the repeat violation and imposition of $800 in civil fines, indicating insufficient corrective action from the prior citation. No evidence of systemic improvements or proactive measures to prevent recurrence was documented.
View original report →Fire marshal inspection identified five critical life-safety violations including unprotected fire wall penetrations in memory care and kitchen areas, malfunctioning fire doors on the 2nd floor, obstructed sprinkler heads, and missing emergency generator safety controls required by NFPA standards. The facility responded appropriately by correcting all violations before the re-inspection on 03/05/2025, achieving approved status and demonstrating commitment to fire safety compliance. The violations were severe due to compromised fire separation systems in a residential care facility housing vulnerable populations, but the facility's timely remediation prevented escalation to immediate jeopardy.
View original report →Mirror Lake Village experienced repeated serious violations across multiple inspections from May 2024 to November 2024, including incomplete care plans for multiple residents, unsafe bedrail equipment creating entrapment hazards, improper nurse delegation procedures, and missing tuberculosis screenings. Despite receiving citations and submitting correction attestations after each inspection, the facility failed to correct these deficiencies, resulting in the same violations being cited across four consecutive inspections (May, July, September, and November 2024). The facility eventually achieved compliance by January 2025 after sustained regulatory pressure, but the prolonged pattern of non-compliance and repeated attestation failures demonstrate inadequate systemic correction and management oversight until the final follow-up inspection found all deficiencies resolved.
View original report →The facility had severe recurring violations including failure to document care needs in five residents' Negotiated Service Agreements and unsafe bed rails for two residents that posed risk of harm or death. These were uncorrected deficiencies previously cited three times (May, July, and September 2024), demonstrating a pattern of systemic non-compliance. The facility's response was inadequate, as evidenced by repeated failures to correct the same life-safety issues despite multiple prior citations, resulting in $2,000 in civil fines and escalating enforcement action.
View original report →The facility had three repeated and uncorrected violations from prior inspections in May and July 2024, including incomplete Negotiated Service Agreements risking unmet care needs, bed rails with entrapment hazards posing risk of death, and missing electronic monitoring documentation violating resident rights. The facility's response was inadequate, as evidenced by failure to correct these deficiencies despite two previous citations, resulting in $2,000 in civil fines. The pattern of repeated violations across multiple months demonstrates systemic failure to implement and maintain corrective actions, particularly concerning the life-threatening bed rail entrapment hazard that remained uncorrected for over four months.
View original report →This follow-up inspection revealed four uncorrected repeat violations from May 2024, including unsafe medical equipment creating entrapment hazards (potential death risk), incomplete care documentation in five residents' service agreements, unauthorized electronic monitoring, and incomplete staff training. The facility's response was inadequate, as all violations remained uncorrected over two months after initial citation, resulting in $1,300 in civil fines and demonstrating systematic failure to implement corrective actions despite prior notice.
View original report →The January 2, 2024 inspection identified eight fire and life safety violations including electrical hazards (open junction boxes, broken outlet covers), fire protection gaps (unsealed conduit penetrations, malfunctioning fire door latch), missing carbon monoxide detection/documentation in gas appliance areas, unsecured oxygen cylinder, and expired fire extinguisher tamper seals. The facility responded appropriately by correcting all violations within 8 days, as confirmed by the January 10, 2024 follow-up inspection showing approved status. While the violations represented a pattern of maintenance and documentation deficiencies affecting safety systems, the facility's prompt comprehensive corrective action demonstrated good responsiveness.
View original report →