Sunrise of Issaquah
Assisted Living / Memory Care / Respite Care
Reviews
Caring Staff, Serious Care Gaps
Families consistently praise Sunrise of Issaquah's caring, attentive staff and beautiful, well-maintained facility, with many describing the community as feeling like home or family. However, one critical review details serious care lapses including unfulfilled 1-on-1 feeding services despite payment, resulting in significant weight loss, slow response times to emergency calls, and poor management communication. Food quality receives mixed feedback, with some finding it good while others note it needs improvement.
She was not receiving the level of care that we were paying for we were paying an additional[Amount Removed] per day for her to have 1 on 1 feedings, she was not receiving this and
I was very impressed with my first tour of Sunrise Issaquah. The look and feel of the facility were wonderful. I am looking for a place for my mom. Cristin gave a very informativ
Helping your parents move out of their home and into assisted living is an incredibly difficult transition for both them and their family. Choosing Sunrise of Issaquah, however, wa
I agree with the review posted by Jamee Weaver. I’m a resident and know her mother well. She is well cared for as am I. I’m in the Assisted Living section with her. I can’t say eno
Inspections(10)
A memory care resident with known exit-seeking behavior was found on a third-floor balcony in a squatting position after last being seen on the fourth floor, suggesting a fall or dangerous descent between floors. The facility failed to conduct or document any investigation into how this incident occurred despite the significant safety risk. Following the state's complaint investigation, the facility developed corrective measures and subsequent follow-up inspection on 12/09/2025 found no deficiencies, indicating the facility successfully implemented changes to prevent recurrence.
View original report →The facility failed three consecutive Fire Marshal inspections over a six-month period (March through September 2025), leaving 86 residents in an environment with unresolved fire safety violations. The facility acknowledged non-compliance and indicated they were awaiting approval for repairs, demonstrating awareness but slow corrective action. A November follow-up inspection found all deficiencies corrected, indicating the facility eventually achieved compliance but only after repeated failures and regulatory pressure. The prolonged period of fire safety non-compliance represents a severe risk to resident safety, though the facility's eventual correction prevents a life-threatening classification.
View original report →This facility exhibited severe and systemic fire safety violations over multiple inspections from March to October 2025, including a fire alarm system stuck in trouble mode for months, missing critical safety documentation (fire drills, sprinkler tests, fire door inspections), and two failed fire/smoke dampers left unrepaired since 2022. The facility's response was inadequate and slow: they acknowledged violations and cited internal capital expenditure delays but took over seven months to resolve the fire alarm issue, demonstrating a pattern of delayed corrective action despite repeated re-inspections. While the facility eventually achieved compliance by October 2025, the prolonged period of non-compliance with fundamental life-safety systems in a residential care setting posed serious risk to vulnerable residents.
View original report →This residential care facility exhibited severe and systemic fire safety violations across multiple life-safety systems including a fire alarm system in continuous trouble mode, failed fire/smoke dampers unrepaired since 2022, missing sprinkler testing documentation, complete absence of required fire drill records for all shifts across all quarters, and no documented inspections of fire doors, fire-rated construction, or emergency lighting. The facility's response was inadequate, with the facility acknowledging issues but delaying corrective action pending internal capital expenditure approval, demonstrating a pattern of administrative inaction rather than urgent remediation of critical life-safety deficiencies across three consecutive failed inspections from March through September 2025.
View original report →This residential care facility had severe and systemic fire safety violations including missing fire drill documentation for all three shifts across four quarters, a fire alarm system in trouble mode, failed fire/smoke dampers unrepaired since 2022, and missing critical safety system inspections (sprinkler tests, emergency lighting, fire doors). The facility received disapproval status on both inspections. The facility's response was inadequate - while they acknowledged violations through their representative's initials, many deficiencies from the March 2025 inspection persisted into the July 2025 re-inspection (fire alarm still in trouble mode, dampers still failed), indicating slow corrective action and incomplete remediation of life-safety systems.
View original report →Staff failed to initiate CPR on an unresponsive resident without a pulse who had no DNR order, directly violating facility policy and the resident's full-code status. Two trained staff members acknowledged knowing the CPR requirement but chose not to perform it based on the resident's condition. The facility promptly acknowledged the policy failure, conducted a thorough investigation with staff interviews, and implemented corrective measures including staff retraining, with successful follow-up inspection showing no deficiencies.
View original report →The facility experienced a power outage lasting approximately 64 hours (November 19-22, 2024) due to a regional winter storm affecting King County. The facility's backup generator successfully maintained life safety equipment including the fire alarm system throughout the outage, though hood ventilation for cooking was unavailable. The facility demonstrated good preparedness with functional backup systems, no injuries occurred, and the December 2024 inspection found no IFC violations, indicating adequate emergency response capabilities.
View original report →The facility had multiple compliance violations including expired background checks and TB testing delays (4 days and 109 days respectively), outdated service agreements for residents with complex medical needs (pacemakers, CPAP, catheters), missing staff training, food safety violations, and non-functioning ventilation systems. The facility responded appropriately by correcting all deficiencies within the required timeframe, completing necessary staff training and certifications, updating resident care plans, and repairing equipment. A follow-up inspection on 10/28/2024 confirmed full compliance with all requirements.
View original report →The April 2024 inspection identified 13 serious fire safety violations at this residential care facility, including propped-open fire doors, blocked egress paths, missing carbon monoxide detectors in critical areas, non-latching fire doors on multiple floors, and extensive failures to maintain required documentation for sprinkler systems, fire alarms, emergency lighting, and standby power systems. These violations represented systemic failures in fire safety protocols with high potential for resident harm in an emergency. The facility responded appropriately with timely corrective action, as evidenced by the June 2024 follow-up inspection confirming all violations were corrected within approximately six weeks, demonstrating adequate commitment to resolving the life-safety deficiencies.
View original report →The May 2023 inspection identified 13 violations primarily involving missing maintenance documentation and inspection records for critical fire/life safety systems (sprinklers, fire doors, alarms, emergency lighting) along with physical deficiencies including unlatched fire doors and unsealed penetrations in fire-rated assemblies. The facility demonstrated a good response by correcting all violations within the prescribed timeframe, as confirmed by the June 2023 follow-up inspection showing full compliance and approved status. While the violations were systemic in nature affecting multiple fire protection systems, none created immediate life safety hazards and the issues were predominantly documentation-related rather than equipment failures.
View original report →