University House at Issaquah
Independent Living / Assisted Living / Memory Care
Reviews
Caring Staff, Broken Promises
University House Issaquah earns consistent praise for its friendly, caring staff, beautiful facility, excellent food, and robust activities program including intellectual lectures and social outings. Most residents report high satisfaction with the welcoming atmosphere, spacious apartments, and sense of community. However, several families report serious concerns: unfulfilled promises after move-in, poor follow-through on care commitments, staffing turnover, slow responses to maintenance issues, and one disturbing account of denial based on mental health after months of planning. A few reviewers note the building shows its age with dated aesthetics and maintenance issues (elevators, shuttle, pool closures), and some mention inconsistent food quality or slow dining service.
It really is a good place, very well run, with caring, hard-working employees and friendly residents who go out of their way to be kind and supportive. The number and diversity of
On behalf of my grandmother, Joy Anderson, who is a resident: After living in three senior communities, it is very evident that University House has perfected the process of enric
We have been residents for over a year now and University House is living up to all our expectations. As with others we were a little skeptical at first about giving up our house a
The amenities here are excellent ie weekly presentations and other. Very pleased with the Wellness center and their care of [name removed]. The food has slipped from when we first
Inspections(3)
The facility had multiple procedural and safety violations including pets lacking current veterinary certifications and vaccinations, water temperatures exceeding the safe range (121-125°F across 15 locations), missing lockable storage for residents, inadequate TB screening for one staff member, incomplete TB follow-up for a positive result, improper sharps disposal, failure to submit background checks for 8 contracted staff, and an incomplete resident assessment missing a documented seizure disorder history. The facility responded appropriately by acknowledging all deficiencies, committing to corrective actions with specific completion dates, and successfully correcting all violations by the August 2025 follow-up inspection, demonstrating adequate systems for compliance monitoring going forward.
View original report →The July 2024 inspection identified 17 violations including electrical hazards (open junction boxes, improper power strip use), fire safety deficiencies (multiple doors failing to latch, damaged fire-rated penetrations), and incomplete maintenance documentation across multiple life-safety systems. While none posed immediate life-threatening danger, the pattern of non-compliance across fire doors, sprinkler systems, and emergency equipment represented moderate systematic failures affecting facility safety. The facility responded appropriately by correcting all violations by the September 2024 follow-up inspection, demonstrating timely remediation and good cooperation with fire marshal requirements.
View original report →The inspection identified two categories of violations: extensive medication administration documentation failures affecting 4 of 7 sampled residents with numerous unsigned or incomplete medication records over three months, and expired background checks for 2 of 9 staff members (expired 14-36 days). The facility acknowledged the deficiencies, identified that agency staff were responsible for many missing medication signatures, and completed corrective actions including obtaining new background checks and implementing monitoring systems. A follow-up inspection on 03/14/2024 confirmed all deficiencies were corrected and the facility met licensing requirements.
View original report →