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Aegis Senior Inn of Kent

Assisted Living / Memory Care / Respite Care

3.9
Above Average Property with Recent Severe Safety Failures
74ScoreAegis Senior Inn of Kent is a 48-bed facility with above average overall performance, though recent regulatory history raises concerns. The property and location both rank in the top 10%, with reviews highlighting its clean, attractive setting and warm front desk staff. However, 2 of 6 inspections were rated severe, including a February 2026 fire safety failure with critical deficiencies and poor corrective action (response score 42). An October 2024 inspection found the facility failed to implement required hourly safety checks, resulting in a resident suffering sun-exposure blisters. Reviews are mixed: some praise the caring clinical staff, while others report understaffing, high turnover, and residents left without basic necessities. Operated by an in-state company.

Strengths

  • +Property and location both rank in the top 10%, with reviewers describing the facility as clean, attractive, and in a quiet setting
  • +Multiple reviews praise the warmth of the front desk and management, noting residents appear well cared for by clinical staff
  • +Operated by an in-state company

Concerns

  • 2 of 6 inspections were rated severe, including a 2026 fire safety failure with critical deficiencies and poor corrective action (response score 42)
  • 1 inspection found the facility failed to implement required hourly safety checks per a resident's care plan, resulting in sun-exposure blisters on the resident's feet
  • Multiple reviewers report the facility is understaffed with high turnover, and residents were left without necessary items like toilet paper for days

Reviews

Loving Staff, Expensive and Understaffed

Families praise Aegis of Kent for its warm, loving staff who genuinely care for residents, particularly in memory care, along with cleanliness, creative activities, and excellent communication. However, several reviews cite serious concerns: very high costs that quickly deplete savings with no Medicaid acceptance, chronic understaffing and turnover, medication management issues including surprise pharmacy bills, a run-down building with slow repairs, and inadequate supervision in memory care. The facility appears to deliver compassionate care when properly staffed, but organizational problems and affordability issues create significant challenges for families.

4.5Based on 19 reviews
Trish WarrenDecember 16, 2025

A beautiful community with amazing staff. You're always warmly welcomed when you arrive by the front desk or GM, and you can tell that the residents are well taken care of by the c

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Milkah MwangiAugust 31, 2025

Aegis Living is a good and quite place if you are looking for a facility of a loved one who need special care in aging and transitioning The place is clean and attractive. The staf

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S MTMJune 27, 2025

The staff is kind, but very understaffed and high turnover. Left parents without necessary items like toilet paper for days. Can’t trust what they advertise about their dining se

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Yoshiye HigashiMay 19, 2025

5/19/25 We had a family member stay 30days for respite care. The whole team is wonderful and work hard to keep residents entertained, comfortable, healthy, and happy! They are co

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Inspections(6)

February 1, 2026·fire_inspectionssevere
Event Score
72
Response Score
42

This residential care facility failed two consecutive fire and life safety inspections (January and February 2026) with systemic deficiencies across multiple critical safety systems including non-functional fire doors, missing fire alarm deficiency corrections, incomplete sprinkler system testing, undocumented emergency evacuation drills, and lack of generator maintenance records. The facility corrected several minor violations (extension cords, cleaning schedules, emergency lighting tests) between inspections but failed to resolve the most serious issues involving fire suppression systems and self-closing fire doors. The pattern of missing documentation across fire alarm systems, sprinkler testing, and evacuation drills, combined with physical safety hazards like malfunctioning kitchen fire doors, represents severe life safety violations. The facility's partial corrective action demonstrates some responsiveness but the persistence of critical deficiencies after re-inspection and continued 'Disapproved' status indicates an inadequate overall response to life-threatening fire safety gaps.

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May 1, 2025·inspectionslow
Event Score
28
Response Score
65

The facility failed to ensure one care manager completed required Home Care Aide certification within 200 days of hire, working 823 days without proper credentials. This represents a moderate compliance violation affecting staff qualifications rather than immediate resident safety. The facility's general manager promptly acknowledged the oversight during the inspection interview and the violation appears to be an isolated administrative failure rather than a systemic training problem. No evidence of actual harm to residents resulted from this credential gap, though it created potential risk for unmet care needs across all 33 residents served by the uncertified staff member.

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March 1, 2025·fire_inspectionsmoderate
Event Score
42
Response Score
72

On December 24, 2024, a fire safety inspection identified multiple documentation deficiencies including missing records for annual sprinkler and fire alarm inspections, incomplete CO detector testing, gaps in generator load testing, and a missing November fire drill. The facility required a heat survey for kitchen hood fusible links showing inconsistent temperature ratings. The facility responded appropriately by correcting all violations, as confirmed by the March 18, 2025 follow-up inspection showing full compliance and approved status.

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October 1, 2024·investigationssevere
Event Score
68
Response Score
55

The facility failed to implement required hourly safety checks per the resident's individualized care plan, resulting in a resident suffering sun-exposure blisters on their feet while seated on the patio. This represents a systemic failure in following established care protocols that caused actual physical harm. The facility provided immediate first aid and made appropriate notifications to the resident representative and agencies, but the incident reveals inadequate supervision and monitoring systems that should have prevented the harm in the first place.

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November 1, 2023·inspectionsmoderate
Event Score
38
Response Score
72

The facility failed to comply with background check and tuberculosis screening requirements for rehired staff and contracted home care aides. Two rehired nurses worked without timely background checks (one for several months unsupervised, another for 14 days), and neither received required TB testing upon rehire. Additionally, two private contracted HCAs began work without facility-conducted background checks. The facility promptly corrected all deficiencies by the November 2023 follow-up inspection, demonstrating adequate corrective action, though the violations reflected gaps in understanding rehire and contractor screening protocols.

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March 1, 2023·fire_inspectionsmoderate
Event Score
48
Response Score
72

The facility had multiple fire and life safety code violations including inadequate electrical panel clearance, missing documentation for hood cleanings and fire safety inspections, non-functioning fire doors, sprinkler system deficiencies, fire alarm in trouble status, and missing carbon monoxide detectors near gas appliances. The facility responded appropriately by correcting all violations within approximately three months, as evidenced by the March 2023 follow-up inspection showing full compliance. While the violations represented systematic documentation and maintenance gaps affecting resident safety, no immediate life-threatening conditions were present and the facility's timely remediation demonstrated adequate commitment to regulatory compliance.

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