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Arbor Village Retirement & Assisted Living Community

Independent Living / Assisted Living / Memory Care

3.8
Facility Summary
74ScoreArbor Village Retirement & Assisted Living Community demonstrates above average overall performance, with particular strengths in its property quality and location, both ranking in the top quartile. The facility maintains around average regulatory compliance across six fire and health inspections, with moderate event severity and generally adequate response quality. Public reviews from 65 residents and families are above average, frequently noting clean facilities and friendly staff, though some families have observed occasional lapses in supervision within memory care units. Recent leadership changes appear focused on service improvements. The community offers a smaller, more personal setting with fewer amenities than larger competitors, which some families view as a trade-off worth considering based on individual preferences.

Reviews

Caring Staff, Chronic Understaffing

Arbor Village receives mostly positive reviews for friendly, caring staff and good cleanliness, though significant concerns emerge around staffing levels, language barriers, and response times. Families praise the seamless transitions, attentive care coordinators, and improved food quality under a new chef, but chronic understaffing leads to slow call-button responses and safety incidents. Several reviewers cite communication gaps—staff not wearing name tags, limited family updates, and difficulty reaching nurses—while a few scathing reviews describe incompetence, safety lapses (including multiple break-ins), and poor hygiene incidents. Cost is frequently mentioned as high, with some questioning value given staffing constraints. The memory care unit (The Lodge) earns particular praise for structured routines that helped residents thrive, though concerns about supervision persist.

3.9Based on 65 reviews
AnonymousMarch 23, 2026

Facility is very clean, friendly staff.The only thing we noticed was when my daughter made a visit several times she found [name removed] in TV room by herself and not fully dresse

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AnonymousFebruary 27, 2026

The two new director's are trying hard to improve all services as well as the memory care facility building and grounds. My mother in law is in the memory care building at Arbor an

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JenniferFebruary 4, 2026

This facility had pros and cons. It's smaller and more personal. A few less amenities. But honestly at all the facilities that we toured I didn't really see many people doing many

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AnonymousJanuary 17, 2026

We took mom out of [removed] because of costs so Arbor Village was the right price. Once at Arbor I think the food is decent, always warm or hot, where [removed] had a problem with

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Inspections(6)

April 1, 2025·inspectionsmoderate
Event Score
48
Response Score
72

The facility had multiple moderate compliance violations across several operational areas: overdue pet vaccinations and health certifications (2 of 3 pets), one staff member working 41 shifts without required continuing education, outdated service plans for 4 of 5 sampled residents, non-functioning ventilation systems in 8 locations, and unsecured hazardous chemicals accessible to 53 vulnerable residents (a recurring violation from 2023). The facility responded appropriately by conducting a thorough investigation, implementing corrective actions within the 45-day timeframe, and successfully passing the follow-up inspection on April 24, 2025 with no deficiencies found. While the violations represented systemic gaps in monitoring systems (pet tracking, staff training oversight, service plan updates), none resulted in documented resident harm, and the facility demonstrated commitment to compliance through timely corrections and attestations to implement ongoing monitoring systems.

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March 1, 2025·fire_inspectionsmoderate
Event Score
58
Response Score
72

The December 2024 inspection identified 21 violations at this residential care facility, including multiple fire safety documentation gaps (missing hood cleaning, fire door, and sprinkler testing records), physical hazards (combustible materials near ignition sources, obstructed sprinkler heads, unsecured oxygen cylinders), and electrical safety issues (extension cords, power strips with AC units). The facility responded appropriately by correcting all violations within approximately two months, as confirmed by the March 2025 follow-up inspection showing full compliance. While the violations represented a pattern of maintenance and documentation deficiencies affecting fire safety systems, none posed immediate life-threatening risks, and the facility's timely comprehensive remediation demonstrates adequate responsiveness to regulatory requirements.

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March 1, 2024·fire_inspectionssevere
Event Score
68
Response Score
72

Initial inspection on 12/19/2023 identified 25 distinct fire and life safety violations including missing smoke alarms in resident rooms, multiple fire doors failing to close/latch properly, missing carbon monoxide detectors near gas appliances, inadequate emergency lighting, missing documentation for critical safety system testing (sprinklers, fire dampers, suppression systems), electrical hazards, and incomplete fire drill records. Follow-up inspection on 2/20/2024 found most violations corrected but four critical items remained outstanding: fire doors still not closing/latching, missing fire damper inspection documentation, missing sprinkler system records, and a smoke alarm still missing from room 326. The facility demonstrated good faith effort by correcting 21 of 25 violations within the reinspection period and ultimately achieved full compliance by 3/27/2024, though the persistent issues with life-safety systems (fire doors, smoke alarms) and documentation gaps indicate systemic maintenance deficiencies that required multiple inspections to fully resolve.

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October 1, 2023·inspectionssevere
Event Score
68
Response Score
72

The facility had serious systemic compliance failures including expired background checks allowing unsupervised resident contact for 153 days, 17 of 24 staff lacking required respiratory protection fit-testing during COVID protocols, incomplete training and TB screening for multiple caregivers, inadequate care plans for residents with anxiety and elopement risks, unsecured hazardous chemicals accessible to cognitively impaired residents, and pervasive housekeeping deficiencies. The facility conducted prompt internal investigations, acknowledged all deficiencies, and corrected all violations by the follow-up inspection on 10/24/2023, demonstrating a systematic response to address the compliance gaps across staffing, infection control, resident safety, and care planning domains.

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March 1, 2023·fire_inspectionsnone
Event Score
0
Response Score
75

This is a routine fire safety inspection conducted on March 27, 2023, by the Washington State Fire Marshal at Arbor Village Retirement & ALF Community. The report indicates all violations noted during previous inspections have been corrected, with no new violations identified during this inspection. The facility demonstrates good compliance with fire safety regulations, maintaining appropriate fire protection systems and operational standards.

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March 1, 2023·fire_inspectionssevere
Event Score
68
Response Score
72

The facility had systemic fire safety violations including failed fire dampers, dirty and bent sprinkler heads, missing safety equipment, incomplete emergency testing documentation, and inadequate fire drill records across multiple inspections. These violations represented serious life-safety system failures in a residential care facility housing vulnerable seniors. The facility responded appropriately by correcting most violations within the reinspection period, completing required fire drills on-site during inspection, and scheduling contractor repairs for remaining sprinkler and damper issues, though the pattern of widespread non-compliance across critical safety systems indicates previous inadequate oversight requiring improvement in preventive maintenance programs.

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