Reviews for Arbor Village Retirement & Assisted Living Community

Facility is very clean, friendly staff.The only thing we noticed was when my daughter made a visit several times she found [name removed] in TV room by herself and not fully dressed. All by herself...

The two new director's are trying hard to improve all services as well as the memory care facility building and grounds. My mother in law is in the memory care building at Arbor and not able to take part in the activities due to macular degeneration and other heath issues. They do have activities almost every day and music a couple times a month, we see others from other 'neighborhoods' involved. Most of the staff are immigrants so there is a bit of a language barrier, but we find them helpful a

This facility had pros and cons. It's smaller and more personal. A few less amenities. But honestly at all the facilities that we toured I didn't really see many people doing many activities. We ended up picking this facility because it felt most like home.

We took mom out of [removed] because of costs so Arbor Village was the right price. Once at Arbor I think the food is decent, always warm or hot, where [removed] had a problem with that, normally lukewarm. Mom was assigned a room that I understood would have wheelchair access to the shower and after moving in was told that was not true. There was a threshold and was told that it could be removed...no it's all one piece. I'm hoping she's given a new room soon with no threshold. It's taken a while

It is a good fit for me. I am enjoying it here. I would recommend Arbor Village to others who are currently searching for a place.

The staff is good but the food could be much better. Room is fine, could be updated some, everything is old in her apartment.

[name removed] was very nice and explained to my father what was the goal of the tour (not to get him to sign up). She explained the mission, and what the goal would be for my father. [name removed] then took us on a tour, then we had a nice lunch, and then talked figures. All in all it was a lovely experience and my father now has some thinking to do. Thank you A Place for Mom in helping us find good places to investigate.

The food is good. Staff treats my friend well. He has a studio and seems content. I am disappointed that no transportation to doctor and hospital appointments exists. Other places that I checked out did. I assumed all did. ??

The main thing I did not like was that they would just walk in. They got mad and rude If you weakly followed directions you weren't allowed to have an opinion really did not like it there. My husband was in the memory care. They rarely told me the truth about [name removed] condition. It only after he was being monitored by medicare that he was better.

After the initial month or 2 they were late got to know him and what he needs and everything's been going great. Food is excellent and the staff is very friendly

Arbor village did a good job of taking care of my in-laws. When my mother in-law had to be moved from assisted living to the memory care building they really excelled. Food is good. Rooms kept clean. Activities are available for those that want it.

We recently moved into Arbor Village. My husband is in assisted living and I am in independent living. We are very happy with the level of care and concern exhibited by all of the staff. We are also quite happy with the rooms-and facility in general. Arbor Village is a beautiful place, inside and out. The dining rooms have an excellent choice of meals. Overall, this has been an excellent move for us.

The caregivers are kind and very attentive. They try to learn words from other cultures to communicate with others. Victoria, Monica, Adina are the best at what they do. Barb, the concierge always on the ball keeps us informed of mom's needs. The food has improved tremendously! Keep up the wonderful work. We appreciate you all.

My mother in law is in The Lodge which is their memory care facility. The last year the facility had difficulties finding long term directors. They now have a director and assistant director, as well as other new staff. They have been making changes which we feel has proved the facility.

The independent living is good for my mother, staff is very good to her, biggest complaint is the food and they need more creative things to do for seniors.

The staff has been extremely friendly and helpful. I am always able to reach someone if I need assistance. I would definitely recommend Arbor Village to someone looking for these types of accommodations for a loved one.

Moving an extremely independent 90 year old into assisted living is never going to be easy but with the expert help of Arbor Village, we made it happen. After touring three assisted living properties in the Kent/Covington area, Arbor Village stood out for meeting our check listed items. 1) 24/7 nurses available; 2) some transportation provided; 3) front desk manned; 4) nutritious meals; 5) attention given to residents. My mom moved from a senior apartment building with no services, where she wa

I would recommend this facility. Thank you for helping my family find this wonderful place for my mom. Her health and safety are in their hands, and they are doing a great job. They are very inclusive, kind and caring. I would highly recommend the facility and staff.

My journey into aging and cognitive issues for my parents started suddenly almost 2 years ago and I can’t say enough positive things about Arbor Village. I am SO GRATEFUL to Shauna/Jennifer/Tiffany/Shawn/Carmen & really the whole team at Arbor Village — they have become an extension of my family, being the only Adult child, having them in my corner and to go above and beyond to help my parents settle in and continue to help watch over them for me when I can’t always be there is invaluable. My D

I'm writing this in behave of my father inlaw & mother in law. Arbor Village has treated them very well. They keep us up to date on them as well. It was a seamless transition from there home to assisted living at Arbor Village. I would recommend Arbor Village.

There are some great caregivers AND it's important to advocate for your loved one. Some caregivers are very helpful and others want to only do things their way and so communication is key to finding a solution. This will be true wherever you go. Get to know staff as that matters too. Being kind and friendly helps your loved one get better care.

Wonderful Angel caregivers have come & gone; remaining angels left to struggle with shameful low min. wages. Critically low staffing makes triaging needs a near impossible task. Falls are common worry for seniors; low staff ratios pose a liability at worse a death sentence. I witnessed such a fall of neighbor left stuck on the floor for 40 mins before intervention care arrived from Caregivers. Many patients require two person teams for safe healthy and sanitary care. Caregivers are charged with

This place sucks. They should have their license revoked and staff jailed. Nursing staff can't speak English. I would never recommend this place.

My comments are probably nitpicking, but I feel like it would be helpful if the staff wore name tags. Also, my family would like better communication between us and the staff. I would say communication from the staff is poor and probably the biggest frustration we have with them. An activity calendar for the memory care ( not the whole facility ) emailed to us would be extremely helpful. It's frustrating when we go to visit, and they're in the middle of an activity that we know nothing about. E

The Arbor Village community does not have air conditioning. It was very hot in in the respite room. Over 90 when we visited. If your loved one is not verbal, I would not recommend.

Friendly staff overall and the new activities director is great! Food is good and varied. As is everywhere, staff is asked to do more for less and there is not always enough staff. I know this is not specific to A.V though.

I would say that they are friendly and I have never experienced anything negative with the community. They all seem to know my mom and always greet her when they see her in the halls.

I was given false information by the person that was doing the recruiting and the placed sounded better than it actually was. The price of the place has risen 13% in the few years my loved one has lived there. I would not recommend to others.

They helped my loved ones get a lot healthier. They have great activities. Everyone is so kind and helpful. We have felt very comfortable that our love dones are fully cared for. We picked this community, because of the location, and the people were so helpful and friendly.

The facility is very clean and comfortable. The staff is friendly, although some struggle to speak and understand English. The meals are very good and the Chef is open to suggestions. Care for my husband on the Assisted Living side is kindly given and adequate, although response time can be slow due to small staff and his need for two people to do transfers - bed to chair and chair to bed - with a lift. The only reason I give activities a 4 rather than a 5 is that the facility is small enough th

The people were nice, but the food is pretty bad. We picked this community because, it was close to dad. They can improve by, hiring a better chef. For all, there should be a key Faub to unlock doors!

Our family had an in person tour with Arbor Village and we really liked the tour experience as well as the community itself. It is just that the community we picked for our loved one was 1 mile away from our home.

Our family had an in person tour with Arbor Village and this was our second choice. It was a great tour experience, we thought everything was great but there was another community that a better atmosphere for our loved one.

I would tell anyone to go elsewhere. They are vastly incompetent. Way over priced . Save your self the headache and find a different residence. There are three meals my loved one hates the food. The staff communication with the family sucks. Administrator has changed in the few months my loved one has been there. You can't understand most of the staff, cause they're foreigners. This whole state sucks.

I picked this community because, it offered the level of care that my loved one needed. They take good care of my loved one. They enjoy playing bingo, doing craft classes and the outings. The caregiver and nursing staff do a good job of caring for my loved one too.

If I could give a 5 star rating to the care team, I would. They have been wonderful. My Mother at 99 years old enjoys her home. However, her apartment has been broken into 3 times. Luckily, she has never been hurt, but certainly scared. Thugs got in and wrecked some things, and one time stole her GrandPad, (an I-pad for Seniors). Arbor Village, as nice as the staff is, has tried to get their ownership, which is Cascade Living - to provide better security. All they have done is put w

They left dads mess and did not clean. It was weird becasue of COVID, and it took two weeks or longer, and we could not visit. Mom had a black eye, and they tried to cover it up. They left dads poop in the bathroom and did not clean it up. It was good in the beginning and they offered programs but afterwards it wasn't all that great. One time, it was very cold in moms room and the heat was not working.

I was not interested in this community. It wasn't really what i was looking for for my loved one. It was kind of small.

So far we really like the place, the staff are very friendly and great, we think our loved one will be just fine there. However, they have no wife in the rooms as well as no air conditioning. We were not aware of this when we started our move in, and if we did we probably would of not moved our loved one in. Also we are having some troubles communicating with the nurses station on our loved ones floor. There seems to be some disorganization, but we are working through the kinks.

I was impressed with this facility. Presentation was excellent. It was very clean and the apartments were nice.

great people, nice facilities, a lot of finely implemented details (hand rails along wall, easy to navigate building), food smelled amazing.

Everyone is so involved with the residents! Really nice place to be a part of.

Arbor Village is truly an active living community. Each building is kept fresh and clean but they all have a sense of home. They staff is warm and knowledgeable. Friendly and welcoming residents are all around. Everyone is very supportive and smiling. Love the outings and family events. Arbor Village is a place that helps you to get back to being family.

I found the staff at Arbor Village to be extremely helpful, friendly and kind to my mother. My mother loves living at Arbor Village and enjoys all of the activities, the staff and friends she has made there. We couldn't be more pleased with the community and the excellent care they provide.

Poor service but it's to be expected with the low quality staff they have working for minimum wage. I was so happy to have moved my mom from here to another facility where the staff looks welcoming and caring. What really upset me the most is for such a high cost place, they seem to only hire unskilled care givers majority of which either don't speak English or hardly do making it very difficult to communicate with myself or my mother on her care needs. If you love your mom and dad, keep them

I toured here as I was looking for options. It was a beautiful place. It was a little on the spendy side, and this just didn't seem to be the right fit for what we were looking for. Nice place though.

My loved one was here for a brief respite stay, and overall I think things went well! The facility was clean and well kept, the people were friendly, and she seemed to enjoy her stay here!

I feel Arbor Village is doing a great job. I'm satisfied with the services, staff, care they provide, cleanliness of the facility, everything is good.

The cost to keep my father in the memory care unit is approximately $9,000.00 per month. I can't help but wonder, with a building that is dirty and outdated, with 4 people per room and no real assistance with feeding, staff who resemble drill sergents, and an activities coordinator that doesnt seem to facilitate any activities at all, why $9,000.00?

My loved one is living in Arbor Village memory care facility and doing as well as can be expected. They are very good to him and doing a good job. I have no complaints.

Nice facility. No vacancy for 1 bedroom. Expensive.

It’s really nice! We just moved my mother-in-law in! They’re taking really good care of her. It’s expensive, but right now it’s a good value. They have activities, even though at this time she’s not participating in them.

possible location. Nice facilities and can take him all the way to end of life.

I have been very pleased with our experience so far! The whole staff is friendly, helpful and caring and the residents all seem friendly. One thing i've appreciate is that while the meals are structured time wise the facility also has accommodations for guest who need some flexibility due to appointments or other engagements. My mom has only been there for a month or so but so far the experience has been excellent!

My dad is thriving there, the activities are great, he really looks forward to that and since my dad is physically in really good shape -usually when they take people on activities the men will go and then the women will go- he gets to go on both and he absolutely loves it. The only bad thing is that we're having this great summer and there's no place where he can be outside on his own. We have him in the Lodge in memory care, and there's no place that's actually fenced in so he can be outside;

Arbor Village is a great community that is providing the right level of care that we were looking for. The ability of the staff to be so accommodating to us and our situation really set them apart. The room here was pretty much set up as the room in the last community she was in so it wasn't a complete shock. We are very happy with them as of now.

My mom liked this community

We all loved this place. Mom and stepdad were very pleased at the amenities and helpfulness of the staff. We were a little concerned about the areas for walking the dog. Quite different than what they have now. Much more sidewalk walking than the open spaces they have now. Though this was not a concern that either they expressed. The place was lovely. I see how important a 24hr nurse on site is when you are looking at progressive housing and care. The rooms are very nice and we understan

New 3 yo facility, very clean and cheerful. Has all 3 levels of care. Fab. wellness unit. Saw two one bedroom units - one smaller than the other. Discussed deferred rent program and assistance with VA. Neg's -cost is at the top. Indep Living facility has limited # of one bedrooms available and most times don't have any at all. When AL needed, must move out of Indep Living building to AL building.

really liked this one Director gave us the tour liked both of the buildings everyone was so friendly and welcoming

vry new, 1 yr old bldg added to rest of assisted care; neighbor memory units; group activities; goes to different place; different levels together; only until need for skilled nursing care; staff oversight.

would be fine

has independent, assisted & memory care. Friday is Fred Meyer, 10 mi radius for drs.

Very nice facilities but the half block walk outdoors and uphill to the memory building nixed them as an option. Also, no trees. Just houses and roofs.

Really liked. A great contender, but location is a minus. Lifetime same rent guarantee.