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Madison House

Independent Living / Assisted Living

3.9
Facility Summary
69ScoreMadison House demonstrates above average overall performance, with particular strengths in its property quality and location, both ranking in the top quartile. The facility maintains an above average profile in leadership and brand reputation. Public reviews from 38 reviewers across two platforms are above average, though experiences vary significantly—some residents praise staff responsiveness and problem-solving, while others express concerns about care consistency. The regulatory record falls below average, with six scored inspections showing moderate event severity and response quality metrics. Families should weigh the facility's strong physical attributes and generally positive reviewer sentiment against its regulatory performance when making placement decisions.

Reviews

Caring Staff, Occasional Concerns

Most reviewers praise Madison House for attentive, compassionate staff who respond quickly to medical needs and create a warm community atmosphere. Families appreciate the professional care, clean facilities, friendly residents, and good food. However, one family reported a devastating lack of structure and concern after their father's death, while another review from 2021 described worn facilities, broken amenities like the pool and bistro, and maintenance delays. A 2023 review noted staffing retention issues affecting nursing care quality. Overall, recent reviews trend positive aside from isolated but serious complaints.

4.5Based on 38 reviews
G MitchellJanuary 20, 2026

Live here a bit less than a year, staff is incredibly perceptive about needs and quick to figure out solutions. For example a week ago, I saw a staffer immediately respond to a fal

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Brittany Herzog PhotographyJanuary 10, 2026

No structure or real care whatsoever. My dad passed away at this facility last night. There was no care or concern from the staff they were just worried about moving on to other th

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Susan WattersJanuary 8, 2025

Recently I had two clients interested in moving to Madison House and Marnie, the community relations director worked endlessly to find the best apartment that met my clients financ

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Jeanne PastoreNovember 27, 2024

I am so thankful for my brother's new home at Madison House! After touring other assisted living facilities, I felt comfortable and confident from the first time I set foot in Mad

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Inspections(6)

February 1, 2026·fire_inspectionssevere
Event Score
78
Response Score
15

This inspection revealed severe life-safety violations including six resident room fire doors blocked open, a malfunctioning cross-corridor fire door, and critical sprinkler system deficiencies (missing inspection documentation, mixed sprinkler head types in multiple areas, no forward flow test records). Additional hazards included exposed electrical wiring, improper extension cord use, an electric heater plugged into a power strip, and compromised kitchen grease filters. The facility was unable to provide required safety system documentation and the report shows 'Disapproved' status with no evidence of corrective actions taken, investigation conducted, or meaningful response to these systemic fire safety and electrical hazards that directly jeopardize resident safety during emergencies.

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February 1, 2026·fire_inspectionssevere
Event Score
78
Response Score
15

Multiple serious life-safety violations were identified including six resident room fire doors blocked open preventing proper closure, a malfunctioning cross-corridor fire door, and critical sprinkler system deficiencies (missing annual inspections, failed forward flow test documentation, and mixed sprinkler head types in multiple locations). Additional hazards included exposed electrical wiring, extension cords used as permanent wiring, an improperly connected space heater, and compromised kitchen grease filters. The facility demonstrated inadequate response by being unable to provide required annual fire protection system documentation and allowing systematic fire door violations across multiple resident rooms, indicating poor maintenance oversight and potential systemic neglect of life-safety systems.

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March 1, 2025·fire_inspectionsmoderate
Event Score
58
Response Score
72

The December 2024 inspection identified nine fire and life safety violations at Madison House, including blocked electrical panels, non-latching fire doors, compromised fire-rated construction (painted sprinkler head, unsealed penetrations), and missing annual inspection documentation for fire doors and fire-rated construction. While none posed immediate life-threatening danger, the combination of multiple fire safety system deficiencies and documentation gaps created moderate risk. The facility responded appropriately, correcting all violations by the March 2025 follow-up inspection within approximately three months, demonstrating adequate commitment to remediation.

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June 1, 2024·inspectionssevere
Event Score
68
Response Score
42

The facility demonstrated multiple systemic violations including failure to conduct timely background checks for staff (delays up to 717 days), inadequate tuberculosis screening including one staff member with untreated active TB, improper medication administration practices, and incomplete assessments for medical devices posing entrapment risks. The facility's response was limited and reactive, with management acknowledging multiple violations during the inspection but showing inadequate proactive monitoring systems. Staff indicated unfamiliarity with regulatory requirements across multiple domains, and corrective actions were initiated only after violations were identified by inspectors, demonstrating insufficient internal compliance oversight and quality assurance processes.

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April 1, 2024·enforcement_lettersmoderate
Event Score
45
Response Score
25

The facility failed to ensure proper tuberculosis testing for one staff member, violating two WAC requirements and placing all residents at risk of exposure to an infectious disease. This is particularly concerning as these are uncorrected repeat deficiencies previously cited on February 14, 2024, resulting in $400 in civil fines. The facility's response was inadequate, as evidenced by the failure to correct the violations between the February citation and the April follow-up visit, demonstrating poor follow-through on required corrective actions.

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January 1, 2024·fire_inspectionsmoderate
Event Score
48
Response Score
72

The November 2023 inspection identified multiple fire safety violations including missing fire-rated construction inspections, compromised fire barriers (penetrations in closet and theater room), missing fusible link documentation, improperly positioned fire extinguishers, unlocked fire alarm circuit breaker, and fire doors with excessive gaps in resident rooms 230 and 235. The facility responded appropriately by correcting all deficiencies, establishing required inspection schedules, and achieving approval status by the January 2024 follow-up inspection. While these violations represented systemic gaps in fire safety compliance affecting multiple building systems, none posed immediate life-threatening conditions, and the facility demonstrated good corrective action with timely remediation within the prescribed timeframe.

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