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The Gardens at Juanita Bay

Independent Living / Continuing Care (CCRC)

3.4
Facility Summary
79ScoreThe Gardens at Juanita Bay demonstrates overall above average quality, with particularly strong marks for its property features and location (both top quartile), and above average standing in reviews, leadership, and brand. Nine public reviews across Google and A Place for Mom reflect a mixed but largely positive picture. Several families highlight caring staff, warm interactions among residents, and a welcoming environment, with one reviewer noting their mother has thrived there for seven years. However, one visitor reported poor communication and a lack of available tours. The facility's strong property and location attributes, combined with generally favorable resident experiences, suggest a solid option for families, though prospective residents may want to confirm tour availability in advance.

Reviews

Loyal Families vs. Trust Concerns

Reviews are sharply divided between long-term families praising exceptional staff dedication and warmth over many years, versus serious concerns about transparency and communication raised by others. Multiple reviewers highlight caring directors, minimal staff turnover, and personalized attention that kept residents engaged for 7+ years. However, one family reports deliberate concealment of incidents and urges families to look elsewhere, while visit experiences were underwhelming with poor follow-through on scheduled tours.

3.4Based on 9 reviews
Cynthia GonzalezJuly 20, 2019

I try to volunteer there when I can. The directors are caring and giving. The residences are so sweet and warm to each other. And they always seem to have different activities for

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AnonymousDecember 4, 2018

They weren't expecting me. She apparently was sent an email about me coming, but forgot about it. The woman there talked to me for a few minutes and said they didn't have any ro

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john hoffmanNovember 7, 2018

My mom has been there about 7 years, best staff ever! I always feel so welcomed there. Staff has always gone over the top with mom and she is going on 93! Very caring place.

Sarah KJuly 28, 2018

I would give 0 stars if I could! Very behind-your-back facility. No matter what they say, don't trust them. I can't stress how bad this place is behind the curtain! Find another pl

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Inspections

No inspection reports available

Independent

Built on public records. No paid placements, no referral fees.

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