SeniorAIQ
Beta

Aegis of Mercer Island

Assisted Living / Memory Care / Respite Care

3.8
Well-Regarded Island Facility with Regulatory Gaps
73ScoreAegis of Mercer Island is a 128-bed assisted living facility performing above average overall, operated by an in-state company. The property and location rank in the top 10% statewide, and reviews are exceptionally positive, with families consistently praising staff during challenging care transitions. Regulatory performance is around average, with 5 inspections showing 3 moderate-severity findings including a 2023 failure to report suspected abuse and a 2024 resident rights violation regarding care plan changes. One inspection received a poor response score of 42, indicating inadequate corrective action. Fire inspections identified recurring minor violations that were promptly corrected. The facility's strong reputation and property quality are balanced by regulatory gaps requiring attention.

Strengths

  • +Reviews are in the top 10% statewide, with families praising staff responsiveness during difficult transitions
  • +Property quality ranks in the top 10%, reflecting well-maintained common areas and resident spaces
  • +Location scores in the top 10%, situated on Mercer Island with convenient access to services

Concerns

  • 1 of 5 inspections received a response score below 50, indicating the facility failed to adequately address a 2023 finding related to unreported suspected sexual abuse
  • 3 of 5 inspections were rated moderate severity, including failures in resident rights compliance and mandatory abuse reporting
  • Fire inspections found recurring minor violations such as extension cord misuse and missing documentation, though all issues were corrected promptly

Reviews

Exceptional Staff, Thriving Residents

Aegis Living on Mercer Island earns universal praise across all reviews, with families and residents highlighting exceptional staff responsiveness, a welcoming atmosphere, and comprehensive care that helps residents thrive rather than simply exist. Reviewers specifically commend individual staff members by name (particularly Juliette and Kathy Miller), the facility's beautiful common spaces with Northwest décor, restaurant-quality meals, and personalized wellness programs. The only consideration is that all reviews are overwhelmingly positive with no critical feedback provided, suggesting families should still conduct their own thorough evaluation.

4.1Based on 17 reviews
Emiko HoriApril 25, 2026

For numerous times, our mother at Aegis had been charged for the services that Aegis did not provide us. For example, Aegis charged us the dinners of her guests at the dining room

Show more
The Playboy X XApril 1, 2026

Best place to be

OLMarch 18, 2026

Extremely poor service. Poor staff who do not know how to deal with the elderly. The food is not good at all. A negligent and extremely poor administration that cares about absolut

Show more
Carol PedersonFebruary 24, 2026

We moved my in-laws into assisted living when things were in a bit of a crisis. It was an overwhelming situation with BOTH of them declining to the point of not being able to remai

Show more
See all 17 reviews →

Inspections(5)

October 1, 2025·inspectionslow
Event Score
35
Response Score
75

The facility had low-severity administrative compliance violations affecting 3 of 6 staff, including incomplete CPR hands-on training for one staff member, missing continuing education for two staff, and delayed TB screening for one employee. The administrator promptly acknowledged the deficiencies during the inspection, and the facility immediately corrected several consultation items including medication labeling, water temperature, and record storage issues. The violations represent procedural gaps in personnel tracking rather than actual resident harm, and the facility demonstrated good responsiveness by taking corrective action during the inspection and committing to improved monitoring systems.

View original report →
August 1, 2025·fire_inspectionslow
Event Score
28
Response Score
78

The August 6, 2025 inspection identified four low-severity fire code violations: improper use of extension cord with appliances, a door latch failure, missing carbon monoxide detector in sprinkler room, and incomplete emergency lighting inspection documentation. The facility responded appropriately, correcting all violations within five days as confirmed by the August 11, 2025 follow-up inspection showing full compliance. These violations represented procedural and equipment maintenance issues without immediate life-safety impact, and the facility's prompt corrective action demonstrated adequate safety management systems.

View original report →
January 1, 2024·investigationsmoderate
Event Score
45
Response Score
72

The facility failed to properly negotiate care plan changes with the resident representative before implementing increased services and charges, violating resident rights regarding care planning participation. The facility demonstrated a good response by acknowledging the procedural failure, re-negotiating the service agreement with proper resident representative involvement, and crediting the resident for excess fees charged during the non-negotiated period. A consultation was issued, and the facility cooperated fully with the investigation and took appropriate corrective financial and procedural actions.

View original report →
August 1, 2023·investigationsmoderate
Event Score
58
Response Score
42

The facility failed to report a suspected sexual abuse incident involving bruising on a resident's breast to state authorities as required by law, despite being notified by family and conducting an internal investigation. While the facility did investigate internally and the resident denied abuse and refused examination, staff inappropriately determined the allegation was not reportable to the state. The facility's response was inadequate as they failed their mandatory reporting obligation, though they did conduct some level of internal investigation and the follow-up inspection found all deficiencies corrected by the completion date with no additional violations identified.

View original report →
July 1, 2023·fire_inspectionsmoderate
Event Score
42
Response Score
78

The June 2023 inspection identified seven fire safety violations including daisy-chained power strips, missing hood cleaning documentation, incomplete fire-rated construction inspections, unsealed fire-rated penetrations, a malfunctioning fire door, unsecured compressed gas cylinders, and missing fire/smoke damper inspection records. The facility responded appropriately by correcting all violations within the required timeframe, as confirmed by the July 2023 follow-up inspection showing full compliance. The violations were procedural and maintenance-related with no immediate life safety threats, and the facility's timely remediation demonstrates good safety management practices.

View original report →
Independent

Built on public records. No paid placements, no referral fees.

SeniorAIQ
© 2026 SeniorAIQ · Built in the Pacific Northwest