Aljoya Mercer Island
Independent Living / Assisted Living / Memory Care
Strengths
- +Property and location both rated top 10%, with convenient walkable access to stores, restaurants, and greenspace.
- +Reviews consistently praise the variety of activities including exercise classes, current events, concerts, and art programs.
- +Friendly staff and welcoming community culture noted across multiple recent resident reviews.
Concerns
- −1 of 2 inspections was rated severe with a response score of 25, indicating failure to adequately address a repeat medication error violation.
- −Limited regulatory data available with only 2 scored inspections.
Reviews
Caring Staff, Beautiful Facility
Aljoya earns overwhelmingly positive reviews for its friendly, attentive staff who know residents by name, well-maintained facilities with beautiful gardens and artwork, and excellent food options including accommodations for dietary restrictions. Residents appreciate the wide variety of activities, responsive management that implements suggestions, and the convenient walkable location. One reviewer criticized front desk staff as inattentive and lacking initiative during a visitor check-in, suggesting occasional gaps in service consistency.
Aljoya is a lovely community with many varied activities for residents, such as exercise classes, Current Event presentations, concerts, art classes, and more. It is within walkin
I have lived here only a month but already feel at home. It is a warm community with friendly residents and caring and helpful staff. There are more activities - exercise, educatio
I chose this facility for its convenient location (short distance to stores and restaurants), nearby greenspace and gardens, friendly staff and residents, and plethora of activitie
Our apartment is excellent. Well maintained, clean with great light.
Inspections(2)
The facility failed to ensure a resident received medications as prescribed, creating risk for medical complications. This is a repeat violation previously cited on August 4, 2025, demonstrating a pattern of medication management failures. The facility's inadequate response to the initial citation resulted in continuation of the same deficiency, leading to a $400 civil fine. The uncorrected repeat violation indicates systemic medication administration problems requiring immediate corrective action.
View original report →The facility failed to obtain required national fingerprint background checks for one direct care staff member who worked 151 days without this verification, violating WAC 388-78A-24642-1. The administrator promptly acknowledged the violation during the investigation and immediately committed to removing the staff member from the schedule until fingerprint results were received. A follow-up inspection on 08/29/2023 confirmed all deficiencies were corrected and the facility met licensing requirements.
View original report →