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Covenant Living West

Independent Living / Assisted Living / Skilled Nursing / Continuing Care (CCRC)

3.0
Facility Summary
67ScoreCovenant Living West demonstrates above average overall performance, with particular strengths in its property quality and location, both ranked in the top quartile. The facility's regulatory record is around average based on five inspections covering enforcement, fire safety, and investigations. Public reviews from Google present a mixed picture, averaging 2.2 out of 5 stars across five reviews. While some families praise the rehabilitation services and staff expertise, others have raised concerns about responsiveness to call lights and timeliness of basic care tasks. The facility's leadership and brand reputation are both rated above average, though families should carefully evaluate care consistency based on the varied feedback patterns.

Reviews

Dangerous Care Gaps Despite Compassionate Staff

Reviews reveal serious and dangerous inconsistencies in care quality, particularly regarding medical oversight and staffing. While several reviewers praise individual nurses and therapists by name for compassion and skill, multiple families describe life-threatening lapses: unmonitored weight gain requiring emergency hospitalization, medications administered incorrectly or not at all (especially critical for Parkinson's patients), and residents left unattended for hours or days. Weekend and night shifts appear particularly problematic due to heavy reliance on untrained, temporary 'agency' staff with no supervision. At $11,000+ per person monthly, families report minimal personalized care, billing errors exceeding $17,000, and being expected to provide all supplies and even sleep on facility floors during staffing shortages.

2.2Based on 5 reviews
andrerw salmeriJanuary 13, 2026

We moved our father from the hospital to Covenant Shores and clearly informed the staff about his serious heart condition, emphasizing the importance of closely monitoring his weig

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Rick GallaherOctober 20, 2025

The facility looks beautiful, but the care is deeply lacking. Bedpans are sometimes left full for two days, and call lights can go unanswered for hours. Getting help on the weekend

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Lisa FairmanOctober 6, 2025

My Mom has been rehabilitating from a stroke. We have received the best care at Covenant Living. The rehab directors Diana and Jean are extremely skilled at what they do. They al

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Fereshteh WesterlundSeptember 18, 2024

My husband was moved here for rehab. He also suffers from Parkinson’s . While the campus is pleasant, it is hugely understaffed. They often bring what they call “agency” nurses who

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Inspections(6)

January 1, 2026·inspectionslow
Event Score
28
Response Score
72

The facility failed to ensure proper tuberculosis testing for one newly hired caregiver, relying on an outdated chest X-ray instead of conducting required testing within three days of hire. This placed 42 residents at risk for TB exposure. The facility acknowledged the violation, submitted a corrective action plan by the required date, and successfully completed all corrections as verified by follow-up inspection on January 6, 2026, demonstrating good compliance response and remediation.

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December 1, 2025·fire_inspectionsnone
Event Score
0
Response Score
0

The State Fire Marshal inspection on 12/03/2025 found no violations at Covenant Living at the Shores. All violations noted during previous inspections have been corrected. This is a clean inspection with no current deficiencies identified.

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October 1, 2024·inspectionsmoderate
Event Score
52
Response Score
48

The facility had recurring compliance failures across multiple critical areas including expired background checks for staff (placing 38 residents at risk), missing specialty dementia/mental health training for licensed nurses, incomplete tuberculosis screening, failure to implement required respiratory protection program fit-testing during a COVID-19 outbreak, residents missing prescribed medications due to unavailability, and unsecured hazardous chemicals accessible to cognitively impaired residents. The facility's response was inadequate as evidenced by multiple uncorrected repeat violations from prior inspections (August 2022, June 2024), with deficiencies recurring even after citations. A follow-up inspection in October 2024 eventually found all deficiencies corrected, but the pattern of non-compliance and slow corrective action demonstrates systemic management failures.

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August 1, 2024·enforcement_letterssevere
Event Score
68
Response Score
25

This follow-up inspection found four uncorrected repeat violations from a June 2024 inspection, including expired background checks (38 residents exposed to staff with unknown criminal history), missing dementia/mental health training (32 at-risk residents), delayed TB screening, and failure to implement proper respiratory protection program including COVID-19 fit-testing. The facility demonstrated inadequate response by failing to correct previously cited deficiencies within the required timeframe, resulting in civil fines totaling $1,400 and multiple repeat violations including one recurring since 2022. The pattern of non-compliance across critical safety areas (background checks, infection control, staff training) indicates systemic failure in the facility's corrective action processes.

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October 1, 2023·investigationsmoderate
Event Score
45
Response Score
55

The facility failed to transcribe new physician-ordered medications and the named resident did not receive prescribed medications as ordered. This represents a medication administration system failure that could affect resident health outcomes. The investigation documented the violation through interviews and record reviews, resulting in a citation under WAC 388-78A-2210(1)(b)(2), indicating the facility acknowledged the issue and regulatory action was taken.

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July 1, 2023·fire_inspectionsmoderate
Event Score
45
Response Score
72

The June 2023 inspection identified 10 fire safety code violations including improper storage in boiler room, daisy-chained power strips, missing documentation for required fire safety inspections (fire doors, dampers, emergency lighting, carbon monoxide systems), malfunctioning fire doors, and a non-working exit sign. The facility responded appropriately by correcting all violations within 30 days, as confirmed by the July 2023 follow-up inspection showing full compliance. While the violations were largely documentation and maintenance issues that did not pose immediate life safety threats, they represented a pattern of deferred compliance across multiple fire protection systems that required systematic correction.

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