Reviews for Aegis Gardens at Newcastle

My parents moved into Aegis Gardens in the spring of 2019. We choose Aegis Garden because of the Asian inspired exterior and interior design, the option of Asian cuisine and being one of the first residence in the apartment. Over the years, Aegis Garden staff provide a welcoming environment, excellent care and medical oversight and activities. During the COV-19 the staff was extremely cautious and innovated ways to allow families to visit their loved ones. Over and over the years, all staff

The team at the community is wonderful. I had the luxury of hosting an event at The Stan Head Cultural Center . The venue was clean , in good repair and had all the amenities we needed. A great place to host 100 people.There’s a huge window that looked upon the beautiful, natural landscape. The culinary team catered the whole event and they were amazing, attentive and professional. They created a special signature drink for the event that was perfect and on theme. The food was absolutely delicio

They have a good reputation and they live up to it. Very friendly and accommodating. Price is a little higher than other places but they are willing to work with you.

Follow-up on expected care as the day, night and weekend staff don't always communicate well.

Had a really bad experience with Aegis Newcastle, specifically with the care received. Aegis is on a points system where you pay based on care needs (example: showers, toileting, etc.). Unfortunately, even though we paid for care, it wasn't actually provided. Examples include: - call button response time upwards 30+ mins. This is a long time if you need assistance with toileting. On one occasion, one caregiver came and turned the call button off (as if responding to the call) then walked a

The caregivers are the best at Aegis Gardens Newcastle! They cared for our parents in their remaining years. Although our mother was living there for less than a year and our father lived there for 2 1/2 years, the caregivers always tried to ensure our parents were comfortable and ensured a peaceful passing during hospice care. We thank all the caregivers of Aegis Gardens Newcastle!

Aegis Gardens Newcastle has been a great experience for my father, who was no longer able to live on his own. He felt very comfortable at this facility and all of the staff were extremely friendly. They really do care about their residents here and the care that they provided was top notch. They also have a variety of different activities to keep residents entertained and engaged. I cannot say enough good things about this place. One of the things that my dad loved the most about this facility w

Beautiful serene facility where many of the staff are asian and understand the unique cultural needs of the asian residents. Always having asian food options is very important to my parents, attentive staff, top notch security, wonderful movie theater and gym, and life enrichment activities are all bonuses that make the transition from independent living to aegis gardens easier!

Very invasive. Any time someone leaves the facility makes jokes of the person dyeing. The gm does not care about safety, drives when texting or on the phone. They are very offensive.

Horrible place for parents. Service and response to call buttons was very poor (over 1 hour).

It's a beautiful facility. Some of the workers are not too friendly. The dining room food is good for the residents. They have activites such as exercise, golfing and a Japenese singing class. It's very expensive, and the services could be better.

There's so much to say, but in one word, kindness. Ever since my Father and Mother-in-Law had started to stay at Aegis Gardens in Newcastle, we felt a sense of close community and support. From all the many daily activities that are available for my parents all the way to accommodating my mother's dialysis with rides from the staff. They are an amazing team at Aegis Gardens to the point I would also consider retiring there. Their Asian theme is really amazing, all the way down to their food. B

we toured Aegis Gardens and we didn't think it was a good fit for my loved one. they seemed to be culturally one sided and it was located further away from family. we chose another community because Aegis Gardens did not have what we were looking for.

Our parents moved to Aegis Gardens Newcastle after 54 years in their beloved Bellevue home. They have thoroughly enjoyed he past three months and are looking forward to participating in the many activities offered at Aegis Gardens. The facility is well maintained and decorated in a way that welcomes you home. The entire staff is professional and caring. The care team helped mom transition from a wheelchair to a walker and I am so impressed at the level of care our parents receive. Mom and Dad

Their assisted living is totally different than their memory care unit. We were originally sold on and moved my mother into assisted living, and it was a nice facility with lots of activities and a restaurant-style eating area that was fantastic. Mom was excited to be there. But shortly after moving in, she needed to be moved to the memory care unit, which is like night an day when compared to assisted living. The memory care unit is more like a dorm with a little hallway, and not nearly as

My mom moved here less than a month ago after over four years in an independent living community. The transition went much more smoothly than expected because the Aegis Garden Newcastle staff bent over backwards to make her feel welcome right away. They paired her with meal partners, introduced her to potential friends, and reminded her of upcoming activities. At 89, she is still extroverted and curious, and the Covid-19 isolation in her previous community was not optimal. At AGN, safety is a p

This community was a strong second. This community was very beautiful and clean. This community is a combination of assisted living and memory care. I was not impressed with the memory care unit but the rest of the facility was great.

One of the front desk lady was so RUDE! She always makes us feel like we're not welcome to visit our loved ones. We are grateful for the facility providing the services and assistances that we paid good money for, but the quality is not always consistent. The food that was served at the memory care was not as good as they advertised. It is doubtful that the staff would willing to take a bite of the food they serve daily. Maybe because the residents at the memory care don't remember or recognize

The facility is first class. The community is clean, well maintained, and charming. The staff is friendly, helpful, and caring. The residents are very well cared for and the activities are well thought out and well run. Through the pandemic, safety was definitely job one. I can't imagine a better place for the care of my mother. They communicate regularly with me and I am constantly kept abreast of all operations at Aegis and of my mother's status with her health. Highly recommend Aegis!

We chose Aegis Gardens Newcastle because of the amenities provided, the friendly staff, and the overall facility. The location is also easy to get to. The room sizes here are good size, it is exactly what my dad needed. They have been great with communication and I would recommend them to others looking.

I'll start with the few positives. The building is very new and has nice Oriental touches. Some of the staff are excellent and really care about the residents. While the food is hit-or-miss, they at least try to cater to various palettes. Several factors made us pull out of Aegis. I urge prospective Aegis residents/families to take heed of the following. Staff: The nursing aids and helpers are underpaid, overworked, and taken for granted by management. This can lead to them taking out their fr

I attended the Voice of Aegis singing competition on 9-28-2019 from 3:30-5:00pm. This program offered 6 local groups performing individual singings，group signings，and instrument performances. This program impressed myself and many attendees very much. Each prrformance exhibited high levels of music training and large effort of practices. These musicians and singing groups are usually very difficult to invite since they are in high demand and very busy. Aegis manager who organized this event

dec 2018. the food served, in all aspects is pathetic, that they serve their residents. update: 1 year later dec 2019. food still very bad. some tenants are being sent to the hospital with food poisoning.

Great community for residents

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Where do I begin … We are so thankful for this wonderful brand-new community. Without a doubt this is an impressive five-star facility. We moved my Mother-in-Law (MIL) Trudy to Aegis Gardens mid-February. I cannot express how impressed we are with the facility and staff. From the first moment we walked through the door the management and staff has been supportive, caring and compassionate. They have gone above and beyond to make sure my MIL feels welcome and cared for. They treat her like fa