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Red Oak Residence of North Bend

Assisted Living / Independent Living / Respite Care

3.6
Facility Summary
65ScoreRed Oak Residence of North Bend demonstrates above average overall performance, with particular strengths in resident and family satisfaction, property quality, and location. Public reviews are in the top quartile, with families consistently praising the welcoming staff and compassionate care provided to their loved ones. The facility's property standards and leadership also rank above average. However, regulatory performance falls below average, with inspection findings showing moderate severity levels and response quality that could be improved. Families considering this community should weigh the strong resident experience and high satisfaction ratings against the need for continued regulatory compliance improvements.

Reviews

Caring Staff, Occasional Communication Gaps

Red Oak garners strong praise for its welcoming, compassionate staff who make transitions smooth and residents comfortable, with multiple families noting excellent management and responsiveness. However, one reviewer criticized front desk staff as argumentative, cited poor communication about medical issues, and complained about difficulty resolving billing disputes. Most families appreciated decent meals, clean rooms, friendly atmosphere, and staff kindness, though activities were mentioned as somewhat limited.

4.3Based on 8 reviews
Allyson MudickJuly 21, 2025

Really nice place, welcoming and friendly

Julia ChiangFebruary 28, 2024

My mom lived at Red Oak for about 4 months right after a severe stroke that landed her in the hospital for a month. Amy, Jarad, Kym, and the staff members and residents were so wel

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Kathy SandelOctober 11, 2021

Would like to say thank you to all the staff at red oak. You are all amazing. You made my dads last time here with all of us a blessing. He was truly happy these last years. You a

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Sherry GibbJanuary 5, 2018

Wonderful Home/Place that is very well managed by friendly, caring & compassionate Management who are truly good people. We've heard, seen/experienced nothing but Great recommendat

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Inspections(7)

November 1, 2025·fire_inspectionssevere
Event Score
78
Response Score
45

This inspection revealed multiple severe life-safety violations including non-functional emergency lighting systems throughout the facility, fire doors blocked open or inoperable (including Room 305 door blocked and corridor door near 308 unable to close), missing exit signage at main entry, failed exit signs in stairwells, and lack of required documentation for fire door inspections, smoke alarm testing, and standpipe hydrostatic testing. The facility corrected three minor violations during inspection (extension cords, FDC signage, clear space) and scheduled the overdue standpipe test, demonstrating some responsiveness, but the numerous uncorrected life-safety deficiencies—particularly the compromised egress lighting and fire door systems—indicate inadequate ongoing maintenance and inspection programs that create substantial risk during emergency evacuation scenarios.

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December 1, 2024·investigationssevere
Event Score
68
Response Score
58

The facility failed a second consecutive Fire Marshal inspection on 10/03/2024, indicating multiple fire safety violations and systemic non-compliance with life-safety regulations. The facility acknowledged being out of compliance and developed a corrective action plan with scheduled outside vendors to address the violations. While the facility took steps toward remediation by creating a plan and scheduling repairs, the fact that this was a second failed inspection demonstrates inadequate initial response and ongoing risk to resident safety. A Statement of Deficiency was appropriately issued on 10/25/2024.

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October 1, 2024·fire_inspectionssevere
Event Score
78
Response Score
55

Red Oak Residence of North Bend failed multiple critical fire and life safety inspections, with violations including taped/covered sprinkler heads and smoke detectors during construction, fire doors that failed to close/latch properly, missing documentation for required fire safety system testing, and wall penetrations compromising fire-rated construction. The facility corrected most violations between the July 30th initial inspection and October 3rd re-inspection, but still failed to provide required documentation for forward flow testing and kitchen suppression system repairs, resulting in continued disapproval status. The response demonstrates partial compliance with corrective actions taken on most items, but incomplete follow-through on critical documentation requirements indicates systemic gaps in safety management oversight.

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December 1, 2023·investigationssevere
Event Score
72
Response Score
25

The facility failed two consecutive State Fire Marshal inspections, indicating systemic fire safety violations that pose serious risk to 38 residents. Fire safety failures represent critical life-safety concerns in residential care settings. The facility's response was inadequate, as evidenced by failing a second inspection after the initial failure, demonstrating insufficient corrective action and ongoing non-compliance with fire safety regulations.

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November 1, 2023·fire_inspectionssevere
Event Score
78
Response Score
15

This inspection revealed severe systemic fire and life-safety code violations at this residential care facility, including blocked exits with combustible materials, non-functional fire doors in resident rooms, missing emergency lighting in stairwells, breached fire-rated walls, and complete absence of required annual/periodic safety system inspections and testing documentation across fire suppression, alarm, damper, and door systems. The facility's approval status was disapproved, indicating regulatory action was taken. However, the report shows minimal facility response with no evidence of corrective actions implemented, investigations conducted, or remediation plans provided at the time of inspection, representing a significant failure to address life-safety deficiencies that placed vulnerable residents at immediate risk.

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August 1, 2023·fire_inspectionssevere
Event Score
68
Response Score
72

The Washington State Fire Marshal inspection identified severe life-safety violations at Red Oak Residence including compromised fire-rated construction with unsealed penetrations, non-functioning fire doors in resident rooms, emergency lighting failures in stairwells, and improper extension cord use creating fire hazards. The facility also lacked required maintenance documentation for critical fire protection systems including sprinklers, fire alarms, and fire dampers. The facility demonstrated a good response by correcting 9 of 12 violations during or shortly after inspection, though some systemic documentation gaps remained requiring establishment of ongoing inspection schedules. The approval status was marked as "Disapproved" pending full compliance with all fire safety requirements.

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June 1, 2023·investigationssevere
Event Score
68
Response Score
42

The facility experienced a Norovirus outbreak affecting at least 7 residents with nausea, vomiting, and diarrhea but failed to immediately report it to the local health department or state complaint unit, delaying outbreak investigation and potentially contributing to continued spread. The facility used EPA-approved cleaning products and had appropriate sick staff policies in place, but lacked procedures for ensuring PPE supplies were readily accessible in resident rooms during isolation. The delayed reporting represents a serious public health failure, though the facility demonstrated some baseline infection control measures and appropriate staff return-to-work protocols.

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Independent

Built on public records. No paid placements, no referral fees.

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