Emerald Heights
Independent Living / Assisted Living / Memory Care / Skilled Nursing / Continuing Care (CCRC)
Reviews
Welcoming Staff, Thriving Community
Emerald Heights consistently earns praise for its welcoming staff and residents, with families and current residents highlighting exceptional hospitality, comprehensive tours, and a strong sense of community. Multiple reviewers specifically mention staff members by name (Vicky Neil, Cindy Leung, Kayla Steilen) for their professionalism and support. Residents appreciate the extensive activities, quality dining without cooking responsibilities, stress-free living, and peace of mind it provides their families, with one couple calling their move 'the best decision we have ever made.'
My wife and I had an excellent experience with Emerald Heights in Redmond, Wa. From the moment we began exploring this continuing-care retirement community, the marketing staff (B
When Mom first entered EM, we often ate with her for special days in the dining room, and it was a delightful experience. Things have definitely fallen off, a lot. The food, the
My father lived here for 14 years before he died, and I visited him weekly. So I knew where I wanted to go when it was time for me to make that change and, after 5 years being here
Experience has been productive.
Inspections(4)
The September 2025 inspection identified multiple fire safety violations including 14 fire-rated doors propped open, an untethered kitchen gas stove, and missing documentation for required sprinkler system and fire department connection tests. These violations represent a pattern of non-compliance affecting life safety systems, though no actual harm occurred. The facility responded appropriately by correcting all violations within 45 days, as confirmed by the October 2025 follow-up inspection showing full compliance.
View original report →Multiple residents reported injuries from unsafe apartment entry doors that were too heavy, tight, and closed too quickly. The facility was unaware residents had been injured and failed to ensure safe door operation, representing a serious safety hazard affecting residents' ability to freely and safely enter/exit their apartments. The facility implemented some interventions to address door concerns but had not yet resolved the safety issues at the time of investigation, and their lack of awareness of actual injuries demonstrates inadequate incident monitoring and response systems.
View original report →This was a routine follow-up inspection conducted by the Washington State Fire Marshal on 05/05/2025 at Emerald Heights, a residential care facility in Redmond, WA. The inspection confirmed that all violations noted during previous inspections have been corrected, with no new violations identified. The facility demonstrated good compliance by successfully addressing all prior issues, resulting in an approved status.
View original report →The facility had multiple compliance violations affecting infection control and administrative processes: failure to conduct annual N95 respirator fit-testing for staff (last completed in 2021), missing Medicaid payment policy disclosures for all 38 residents, and failure to screen 3 of 6 staff for tuberculosis within required timeframes. The facility acknowledged all deficiencies, submitted corrective action plans, and completed all corrections by the May 2024 follow-up inspection, demonstrating good responsiveness to regulatory oversight despite initial lapses in infection control protocols during COVID-19 outbreaks.
View original report →