Redmond Heights Senior Living

On 12/29/2025, the Redmond Fire Department responded to a 911 call and discovered gas-powered portable heaters being used in the residents' dining room, creating a serious carbon monoxide risk in a senior living facility. The facility immediately complied with the Fire Department's request to remove the non-approved heaters and no violations were present at the 1/7/2026 follow-up inspection. The maintenance director cooperated fully with investigators, staff received education on proper approved space heaters, and the facility demonstrated good corrective action, though the initial use of gas heaters in an occupied dining area represented a significant life-safety hazard.

The facility failed to provide three prescribed medications (blood thinner, water pill, and thyroid medication) to a hospice resident for two weeks due to lack of follow-up with the pharmacy, placing the resident at risk for serious health complications. While the facility acknowledged the error and committed to corrective action, the response was reactive rather than proactive—staff only discovered the omission during a routine medication review rather than through systematic monitoring. The facility also failed to report the incident to the department as required, indicating gaps in incident reporting protocols. A follow-up inspection on 06/30/2025 found all deficiencies corrected and the facility back in compliance.

This was a follow-up inspection verifying correction of a minor administrative violation regarding timely notification of an administrator change (WAC 388-78A-2570). The facility had failed to notify the department within the required 10-day timeframe when their administrator changed. The facility successfully corrected this documentation deficiency, and the follow-up inspection found no remaining violations, demonstrating adequate compliance with regulatory notification requirements.

The facility failed to ensure staff completed required specialized training for mental health (2 staff) and dementia (1 staff), plus continuing education requirements (2 staff), placing all 68 residents at risk for decreased care quality. These are uncorrected repeat violations previously cited on January 16, 2025, resulting in $700 in civil fines. The facility's response was inadequate, as they failed to correct the training deficiencies after the initial citation, demonstrating a pattern of non-compliance with basic training requirements. No evidence of corrective action or systemic improvement is documented in this follow-up enforcement letter.

A resident (Resident 8) repeatedly smoked cigarettes inside their apartment despite facility policy prohibiting indoor smoking, creating fire hazards and exposing 57 residents to smoke inhalation risks. Multiple neighboring residents complained of smoke entering their units, causing breathing difficulties and safety concerns, with cigarette debris, ashes, and a lighter found in the resident's apartment on multiple inspection dates. The facility conducted investigations and removed smoking paraphernalia, but failed to implement their own service plan requiring staff supervision of smoking materials, and the resident continued unauthorized smoking behavior even after initial corrective actions. The follow-up inspection on 03/18/2025 confirmed full correction of the hazardous condition, though the delayed response and initial failure to enforce policies demonstrated moderate rather than prompt intervention quality.

The facility failed to recognize and address ongoing resident-to-resident verbal abuse involving multiple perpetrators, violating the victim's right to be free from harassment and intimidation. The facility did not follow its own abuse and neglect policies and failed to meet the emotional and psychological needs of the affected resident. While the facility had established policies in place, they failed to implement them effectively, resulting in a citation for failed provider practice. The investigation found systemic failures in recognizing and responding to verbal abuse patterns among residents.

The facility had recurring fire safety violations across multiple inspections including missing fire drill documentation, inadequate kitchen hood cleaning with heavy grease buildup, sprinkler system deficiencies (loaded heads, missing escutcheons), fire door that wouldn't latch, breached fire-rated construction, and incomplete maintenance records for emergency systems. The facility demonstrated a good response by systematically correcting all cited violations between the November 2024 and January 2025 inspections, with final approval granted in March 2025 after verification that all deficiencies were resolved. While the violations affected multiple life-safety systems, none resulted in actual resident harm, and the facility's progressive correction of all issues shows adequate commitment to compliance.

This residential care facility received two consecutive disapproved fire safety inspections (November 2024 and January 2025) revealing serious and persistent fire safety violations including missing fire drill documentation, incomplete sprinkler system testing, fire door failures, improperly maintained fire suppression systems, and structural fire protection breaches. The facility demonstrated a moderate response by acknowledging violations and marking items as corrected between inspections, but failed to fully resolve systemic issues as evidenced by repeated citations for the same deficiencies (missing fire drills, overdue hood cleaning, sprinkler system issues) across both inspections. The pattern of recurring violations and incomplete documentation suggests inadequate internal compliance systems despite some corrective efforts.

The facility experienced a dishwasher plumbing issue requiring two days of repairs, during which they served continental breakfast and sandwiches on day one before returning to regular meal preparation. The facility responded promptly by calling emergency plumbing, notifying all residents, blocking off the affected area, and maintaining food service throughout the incident. The only deficiency identified was failure to notify Residential Care Services of the service disruption as required by regulation, resulting in consultation rather than citation.

The October 2023 inspection identified 11 code violations primarily related to fire safety system maintenance and documentation, including multiple fire doors failing to latch properly, obstructed sprinkler heads, missing inspection records for fire-rated construction and fire/smoke dampers, and an unsecured compressed gas cylinder. The facility responded appropriately by correcting all violations within approximately six weeks, as confirmed by the November 2023 follow-up inspection showing full compliance. While the violations represented a pattern of maintenance and documentation gaps across fire safety systems, none posed immediate life-safety threats, and the facility's timely comprehensive corrective action demonstrated good operational responsiveness.

The facility had five uncorrected repeat deficiencies from a previous June 2023 inspection, including life-safety hazards (bed rail entrapment risks for four residents, no emergency call system for eight memory care residents), maintenance failures creating unsafe conditions, inadequate nutrition services, and lack of activities for residents. The facility's response was inadequate, as evidenced by complete failure to correct any previously cited violations within the 2.5-month follow-up period, resulting in escalated civil fines totaling $1,400. The pattern of uncorrected deficiencies affecting resident safety, particularly entrapment hazards and inability to summon help, demonstrates systemic failure in both compliance and resident protection, with minimal evidence of corrective action despite prior regulatory notice.