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Merrill Gardens at Renton Centre

Independent Living / Assisted Living / Memory Care

3.9
Facility Summary
72ScoreMerrill Gardens at Renton Centre demonstrates overall above average performance, supported by particularly strong resident feedback and facility attributes. Public reviews place it in the top quartile, with 41 reviews across two platforms averaging high ratings. Residents and families consistently praise the caring, professional staff and the sense of community, noting staff members go the extra mile for residents. The property itself and its location also rank in the top quartile. Regulatory performance is around average, with five scored inspections showing moderate event severity and response quality. Leadership and the Merrill Gardens brand both register above average. No public reviews are available beyond the platforms mentioned. Overall, the facility shows strength in resident satisfaction and property quality while maintaining solid operational standards.

Reviews

Caring Staff, Occasional Concerns

Merrill Gardens receives overwhelmingly positive feedback for caring, attentive staff who know residents by name and create a warm, welcoming atmosphere. Reviewers consistently praise cleanliness, food quality, and safety protocols like daily check-ins. However, a few serious complaints surface: one family reported finding their mother unfed for three days with dismissive staff response, while several reviews from 2012-2016 cite unfriendly management, high turnover, and value concerns including a controversial community fee that jumped from $1,000 to $5,000.

4.4Based on 83 reviews
Lori LauJanuary 9, 2026

My mom fully enjoyed her time at Merrill Gardens. She had a wonderful community of residents, staff & medical providers. The staff is professional, sincere, caring & go the extra

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Robert GDecember 1, 2025

My experience has been fantastic. I have been here 14 months and everything is better than I expected. The staff has gone over and above to make sure I and my wife, who is in there

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Janet CurranNovember 23, 2025

We just attended the Thanksgiving gathering/dinner at Merrill Gardens yesterday. It was fun, festive and the food was fantastic. All the staff from the top down are on hand greet

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Jennifer ThompsonOctober 28, 2025

Merrill Gardens is truly a gift to seniors. I’ve volunteered at this community for several years, and every time I visit, I’m reminded of how special it is. The residents often sha

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Inspections(5)

August 1, 2025·fire_inspectionssevere
Event Score
68
Response Score
72

The April 2025 inspection identified 20 serious fire and life safety code violations including multiple life-safety concerns: blocked egress routes, malfunctioning emergency exit doors, missing emergency lighting in electrical rooms, obstructed fire extinguishers and pull stations, improper electrical connections (daisy-chained power strips, open junction boxes), fire system maintenance deficiencies (loaded sprinkler head, missing correction reports), and a lit candle near combustibles during a religious ceremony. The facility responded appropriately by correcting all violations, as confirmed by the August 2025 follow-up inspection showing full compliance within four months. The pattern of violations across multiple fire safety systems indicates systemic oversight gaps, though the actual resident harm was minimal and the facility demonstrated good follow-through on corrective actions.

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September 1, 2024·inspectionsmoderate
Event Score
52
Response Score
68

The inspection identified multiple moderate violations including incomplete staff training (3 of 6 staff lacking required dementia specialty or continuing education), and inadequate service plan documentation for 4 of 9 residents regarding medication management and behavioral interventions. The facility demonstrated a good response by promptly correcting all deficiencies within the compliance timeframe, implementing monitoring systems, and passing the follow-up inspection on 09/19/2024 with no findings. Additional minor issues (expired license posting, water temperature, first-aid supplies) were corrected immediately during the initial inspection.

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June 1, 2023·fire_inspectionssevere
Event Score
68
Response Score
72

The inspection identified 22 violations including multiple life-safety system failures: missing fire sprinkler documentation with system in deficient status, fire alarm system in trouble status, missing fire/smoke damper testing, incomplete fire door inspections, and blocked exits. The facility demonstrated a good response by immediately correcting several violations during inspection (removing extension cords, moving storage items), acknowledging deficiencies, and scheduling repairs for critical systems like the hood suppression system. However, the pattern of missing documentation across multiple fire protection systems and the deficient status of critical safety equipment indicate systemic maintenance tracking failures requiring comprehensive corrective action.

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April 1, 2023·investigationsmoderate
Event Score
48
Response Score
72

The facility failed to implement an agreed-upon electronic fall-detection monitoring service for a resident, resulting in several falls going undetected because staff did not activate the system via the web portal as required by the care plan. While the facility had appropriate policies and procedures in place and obtained proper consent, the breakdown in implementation represents a moderate violation affecting care quality and safety monitoring. The investigation resulted in a citation for failed provider practice, and the facility appears to have cooperated with the investigation process, though specific corrective actions taken are not detailed in this summary report.

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March 1, 2023·enforcement_letterssevere
Event Score
68
Response Score
25

The facility had three uncorrected repeat violations from a January 2023 inspection: failure to implement respiratory protection program for 12 staff (risking disease transmission), unsecured hazardous cleaning chemicals on three housekeeping carts, and improper handwashing between handling dirty and clean dishes. The facility's response was inadequate, as evidenced by all three deficiencies remaining uncorrected at the March follow-up visit, resulting in $900 in civil fines. The pattern of non-compliance and failure to correct previously cited violations demonstrates systemic failures in staff training, supervision, and policy implementation that placed residents at ongoing risk of serious harm from disease exposure, chemical access, and foodborne illness.

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