The Lodge at Eagle Ridge
Assisted Living / Independent Living
Reviews
Caring Staff, Inconsistent Dining
The Lodge at Eagle Ridge earns consistent praise for its warm, caring staff and beautiful campus setting. Reviewers frequently highlight friendly, attentive employees who genuinely care for residents, along with strong activities programming and a welcoming community atmosphere. However, food quality remains a recurring concern—while some residents love the meals and appreciate the kitchen staff, many others report bland, cafeteria-style fare that falls short of the "farm-to-table" marketing. Additional critiques include staff turnover (especially front desk and kitchen), inconsistent maintenance, limited parking, and early dinner service ending at 6pm.
The Lodge at Eagle Ridge has a lovely campus, but not much in the way of parking near the main entrance. The grounds are lovely, and it is reported that deer and other wildlife m
Gencare is a wonderful company and Eagle Ridge is such a beautiful setting with a warm lodge feeling. The staff is so warm and welcoming! The food is excellent with even gluten f
The staff is friendly, helpful and knowledgeable. They say hello to residents by name and recognize their families when they visit. There are many varied activities for the residen
We just moved my Mother-in law into this complex. It has been one of the easiest experiences thanks to Justin and Serenity! Every step of the way we were met with nothing but clea
Inspections(3)
Multiple serious medication errors endangered residents, including administering another resident's pain patch, missing three doses of critical injectable medication resulting in hospitalization, and repeated failures to follow medication schedules. The facility conducted investigations and implemented alert charting for affected residents, but the pattern of systemic medication management failures across multiple residents suggests inadequate corrective measures to prevent recurrence. Staff had appropriate certifications, but operational processes failed to ensure safe medication administration. One resident was hospitalized due to missed medications, indicating actual harm occurred.
View original report →The August 2024 inspection identified 12 fire and life safety code violations including improper storage of combustibles, missing electrical covers, power strip misuse, lack of sprinkler system documentation, malfunctioning carbon monoxide detector and exit sign, unsecured oxygen bottles, and eight fire doors failing to close/latch properly. While these violations presented fire safety concerns and potential life safety risks, none constituted immediate jeopardy to residents. The facility responded appropriately by correcting all deficiencies within two months, as confirmed by the October 2024 follow-up inspection showing full compliance and approved status.
View original report →The August 2023 inspection identified 19 violations including critical fire safety system deficiencies (failed dampers, defective sprinkler heads, malfunctioning smoke control elevator fans), missing maintenance documentation (hood cleaning, quarterly sprinkler inspections, annual fire alarm inspection), and operational issues (improper storage clearances, unsecured oxygen cylinders, blocked exits). The facility demonstrated a good response by correcting all violations within three months, as confirmed by the October 2023 follow-up inspection showing full compliance. While the violations were moderate in severity affecting multiple fire protection systems, the facility's timely and complete corrective action prevented escalation to more serious safety concerns.
View original report →