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Aegis Living Lake Union

Assisted Living / Memory Care

4.0
Well-Located Facility with Communication Strengths and Compliance Gaps
75ScoreAegis Living Lake Union is a 100-bed assisted living facility in Seattle's South Lake Union neighborhood, operated by an in-state company. The facility scores above average overall, with particular strength in reviews, property quality, and location. Public reviews consistently praise the care team's communication and the facility's attractive design. However, regulatory performance shows a concerning pattern: 2 inspections over 18 months identified violations including improper infection control, incomplete staff training records, and care documentation gaps. Most notably, 1 of 2 inspections had a response score below 50, indicating the facility failed to adequately correct problems identified during that visit. The facility's desirable location and positive resident feedback are balanced by recent regulatory compliance issues.

Strengths

  • +Reviewers consistently praised exceptional communication and care team responsiveness
  • +Facility is described as beautifully designed and well-maintained
  • +Located in desirable South Lake Union area with strong walkability

Concerns

  • 2023 inspection found response score of 0, indicating the facility failed to adequately address violations found during that visit
  • Most recent moderate-severity inspection cited improper hand hygiene practices and incomplete medication assistance documentation
  • 2 staff members lacked required tuberculosis screening, though the issue was corrected

Reviews

Exceptional Care, Beautiful Setting

Aegis Lake Union earns overwhelmingly positive reviews for its exceptional staff, beautiful facility with Lake Union views, and high-quality food. Multiple reviewers specifically praise the care team's attentiveness, transparent communication, and personalized care approach during both respite and long-term stays. The only criticisms mention occasional understaffing concerns and persistent laundry mix-ups, though reviewers emphasize these are minor compared to the overall quality of personal care provided.

4.8Based on 10 reviews
Mary BalzerFebruary 14, 2026

My Dad stayed at Aegis South Lake Union (Eastlake) under ‘respite’ but his stay was extended. I was nervous about my Dad staying in an assisted living place but was totally put at

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Amy DFebruary 5, 2026

I would give Aegis a 10 if I could! They have been spectacular. Communication has been A-Plus. From being able to do a Zoom meeting with Mom before she moved, to meeting her and be

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EA StewartOctober 3, 2025

Helped a friend through 2 months' respite care at Aegis Eastlake. Can't say enough good things about the Care team and management crew. The facility is beautifully designed and wel

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Edweena SkinnerOctober 2, 2025

Spend time resting and recovering at this great location. The care team was so knowledgeable and comforting! I also enjoyed all of the activities and the food was amazing! I woul

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Inspections(2)

December 1, 2024·inspectionsmoderate
Event Score
48
Response Score
0

The facility had multiple violations across infection control, staff training/credentialing, care documentation, and food safety. Key violations included improper hand hygiene practices, incomplete mandatory training (basic 70-hour and specialty dementia/mental health training), failure to complete tuberculosis screening within required timeframes, inadequate care plan documentation for residents with chronic wounds and medical devices, and food sanitation deficiencies including uncovered waste receptacles and improper hair restraints. The inspection report shows no documented facility response, investigation, or corrective action plan - only blank spaces for attestation statements to be completed. The administrator acknowledged being unaware of several violations when informed by inspectors.

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May 1, 2023·inspectionslow
Event Score
28
Response Score
78

The facility failed to ensure two staff members (a Medication Technician Manager and a Wellness Nurse) completed required tuberculosis screening tests, placing residents at potential risk of TB exposure. The facility promptly acknowledged the violations, submitted a plan of correction with a completion date of April 30, 2023, and successfully corrected all deficiencies as verified by a follow-up inspection on May 9, 2023. These were isolated administrative failures in health screening procedures rather than systemic care quality issues, and the facility demonstrated good compliance through timely corrective action.

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