Cogir of Northgate Memory Care
Memory Care
Reviews
Caring Staff, Rising Costs
Cogir of Northgate consistently earns praise for its compassionate, patient staff and clean, homey environment. Families describe caregivers who form genuine bonds with residents and management that's responsive and skilled in memory care. However, concerns surface repeatedly about rapid cost increases (30%+ in one year), billing transparency, and aggressive revenue-maximization through care level upgrades. One neighbor alleges chronic littering and parking issues by staff, though this appears isolated. Communication from management and activity robustness receive occasional criticism.
I like to thank all of you for welcoming my father and take such good care of him. It is the biggest blessing in 2025. I know that taking care of people with memory problems is not
They are all a 5. What we like the most about the community is the staff, they are wonderful.
Disrespectful staff that litter the neighborhood with medical waste such as used masks, gloves, ultrasound gel packets, etc, on a regular basis (often multiple times per week). Re
The communication and quality of care could use improvements.
Inspections(3)
The facility failed to ensure a staff member with a positive tuberculosis test received required chest x-ray within seven days and lacked proper symptom evaluation, placing 38 residents at risk of communicable disease exposure. The facility conducted a follow-up inspection and corrected all deficiencies within approximately one month, demonstrating adequate corrective action. The business office manager was unaware of the positive test result, suggesting a documentation or communication gap that was subsequently addressed.
View original report →The facility failed to maintain required respiratory protection protocols during a COVID-19 outbreak, with 3 of 3 sampled staff lacking current N95 fit-testing despite providing direct care to residents during the outbreak, placing 38 memory care residents at increased risk of viral exposure. The facility acknowledged the deficiency without defensiveness, certified corrective action completion by February 2024, and passed follow-up inspection on March 19, 2024 with no deficiencies found. While the Health and Wellness Director admitted lacking explanation for the oversight, the facility implemented monitoring systems and achieved full compliance within six weeks of citation. This represented a moderate violation due to infection control gaps during an active outbreak, but the facility demonstrated good responsiveness through timely correction and sustained compliance verification.
View original report →Initial inspection on 07/31/2023 identified 11 violations primarily related to missing documentation for required fire safety system testing and maintenance, including sprinkler systems, fire alarms, emergency lighting, and smoke detectors, plus operational issues like improper extension cord use and blocked fire doors. First reinspection on 08/30/2023 found one violation remained uncorrected (smoke detector sensitivity testing documentation), triggering enforcement warning letter requiring corrective action within 30 days. Final reinspection on 09/07/2023 confirmed all violations corrected and facility approved, demonstrating the facility ultimately achieved full compliance despite initial delays.
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