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Cogir Queen Anne

Independent Living / Assisted Living

3.9
Facility Summary
69ScoreCogir Queen Anne demonstrates above average overall performance, with particular strengths in its property quality, location, and guest feedback. The facility has received top quartile ratings from residents and families across 105 public reviews, though experiences vary, with most praising the staff and community atmosphere while some cite concerns about corporate priorities and limited parking. Regulatory oversight reveals around average compliance across 10 inspections covering enforcement, fire safety, and investigations. The facility's leadership and brand recognition perform above average. The property is operated by MGP 42, LLC, based in Toledo, Ohio. Families considering this community should weigh the strong resident satisfaction and quality amenities against the mixed feedback regarding operational aspects.

Reviews

Warm Staff, Understaffing Concerns

Cogir Queen Anne is a remodeled, attractive facility in a desirable location near Seattle Center. Most residents praise friendly staff, abundant activities, good food, and a welcoming community atmosphere. However, a vocal minority reports significant concerns: high staff turnover, inconsistent responsiveness to call buttons (sometimes 45+ minutes), declining food quality after chef changes, understaffing issues, rapid rent increases, and corporate billing problems. Several families note management turnover makes promises unreliable, and a few express deep regret over choosing this facility. Limited parking also frustrates visitors.

4.4Based on 159 reviews
Heidi VanderfordApril 17, 2026

I am writing this review on behalf of a resident, Nancy Prevost. I am a concierge here at Cogir of Queen Anne. I write today to compliment Ian, a truly kind employee here at Cogi

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Nathanael SmithApril 15, 2026

I recently visited Cogir of Queen Anne to complete an annual Medicare home visit, and I was extremely impressed from the moment I arrived. Ian was at the front desk, and his kindne

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Richard O'connorMarch 24, 2026

They personify an environment of comfortability and safety.! You soon become a member of an organization and club in which you become a valued member, and respected by the new acqu

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Barbara MMarch 24, 2026

My family member lived at Cogir. Died there too. Horrible place. All of the money goes to corporate people and/or remodeling. There is 1 visitor parking space available. The staff

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Inspections(10)

June 1, 2025·investigationsmoderate
Event Score
55
Response Score
45

The facility failed to ensure a resident received prescribed medications as ordered, with medications found left unattended in the resident's apartment rather than administered by staff. This represents a pattern of non-compliance, as staff acknowledged this was not the first such incident and the violation was previously cited in 2022. The facility's Health and Wellness Director was unaware of the incident until the inspection, indicating inadequate internal monitoring. The facility acknowledged the deficiency and committed to corrective action by June 6, 2025, with a follow-up inspection on June 27, 2025 confirming all deficiencies were corrected.

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November 1, 2024·investigationsmoderate
Event Score
42
Response Score
68

The facility took eight residents (including two assisted living residents) on an overnight trip with only activity staff present, with no nurse or caregiver accompanying them. While the ALF residents were largely independent and took pre-packaged medications, the activity staff lacked required CPR and First Aid certification for off-premises outings with ALF residents. The facility's response was adequate, as they had policies in place for medication management during trips and conducted a proper investigation, though the initial lack of certified staff on the outing and communication gaps (one resident not signing out) indicate procedural weaknesses that were appropriately cited.

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October 1, 2024·inspectionsmoderate
Event Score
58
Response Score
72

This inspection identified multiple moderate violations including delayed call light responses (15-60+ minutes causing resident discomfort and soiling), incomplete assessments for residents with diabetes and anticoagulant medications, missing tuberculosis testing documentation, expired background checks, and unsigned service plans. The facility demonstrated a good response by promptly correcting all deficiencies within the 45-day window, as confirmed by the follow-up inspection on 10/14/2024 showing full compliance. While systemic documentation and care coordination gaps existed, no immediate life-safety threats were present, and the facility took appropriate corrective action across all cited areas.

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October 1, 2024·enforcement_lettersmoderate
Event Score
55
Response Score
25

The facility violated food sanitation requirements by failing to properly label and discard expired refrigerated and pre-packaged foods, placing 84 residents at risk for foodborne illness. This is a recurring deficiency cited three times (June 25, July 15, and August 22, 2024) before escalating to a $700 civil fine on September 20, 2024. The facility's repeated failure to correct this violation demonstrates inadequate response and systemic non-compliance with food safety protocols. While the violation represents a moderate health risk rather than immediate life-threatening danger, the pattern of recurrence and lack of sustained corrective action resulted in regulatory enforcement.

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October 1, 2024·investigationsmoderate
Event Score
42
Response Score
48

The facility failed to properly discard expired ready-to-eat foods, with items found 6-10 days past their 7-day discard date, placing 80 residents at risk for foodborne illness. This is a recurring violation previously cited in June and July 2024, indicating a pattern of non-compliance with food safety protocols. The facility conducted retraining after initial complaints and the administrator acknowledged the violations during inspection, but the recurrence demonstrates incomplete corrective action and inadequate monitoring systems. No actual foodborne illnesses were reported, and the initial investigation showed the facility conducted appropriate inquiry into food safety complaints, though follow-through on systemic corrections was insufficient.

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September 1, 2024·enforcement_letterssevere
Event Score
65
Response Score
25

The facility repeatedly failed to discard refrigerated ready-to-eat foods within the required 7-day timeframe, placing 80 residents at risk for foodborne illness. This represents a severe violation as it is the third occurrence of the same food safety deficiency (June 25, July 15, and August 22, 2024), demonstrating a pattern of systemic non-compliance. The facility's response has been inadequate, with the same violation recurring despite two previous citations, resulting in escalation to a $500 civil fine. The continued failure to implement effective corrective measures indicates poor response quality and management oversight.

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July 1, 2024·enforcement_lettersmoderate
Event Score
45
Response Score
25

The facility failed to ensure ready-to-eat foods in one kitchen were properly labeled, dated, and safe for consumption, placing 84 residents at risk for foodborne illness. This violation was particularly concerning as it was an uncorrected repeat deficiency previously cited on June 25, 2024, resulting in a $300 civil fine. The facility's response was inadequate, as evidenced by the failure to correct the issue after the initial citation, demonstrating insufficient attention to food safety protocols and systemic compliance failures.

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March 1, 2024·investigationssevere
Event Score
68
Response Score
42

The facility had two serious violations: failure to implement a complete Respiratory Protection Program during a COVID outbreak (four staff lacked current N95 fit testing) and repeated failures of fire safety inspections (three consecutive failures over three months). The facility had infection control systems and policies in place but failed to fully implement critical respiratory protection requirements during an active outbreak. While basic systems existed, the delayed response to fire safety compliance and incomplete infection control implementation demonstrates inadequate corrective action and systemic gaps in safety protocols.

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March 1, 2024·fire_inspectionsmoderate
Event Score
52
Response Score
68

This residential care facility had recurring fire safety and documentation violations across multiple inspections from August 2023 through March 2024, including missing emergency evacuation drill records, lack of smoke alarm testing documentation, missing fire emergency plans, electrical hazards, and improper storage in mechanical rooms. The violations represent systematic compliance failures affecting fire safety preparedness rather than immediate life-threatening conditions. The facility demonstrated a good response by correcting all violations by the March 2024 inspection, receiving approval status after three consecutive disapprovals, indicating commitment to addressing the identified deficiencies despite the initial pattern of non-compliance.

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June 1, 2023·investigationsmoderate
Event Score
55
Response Score
58

Multiple complaints were investigated at this 94-bed assisted living facility, revealing a pattern of medication management failures including unavailability of prescribed medications for multiple residents (NR1, NR3, NR20) and improper narcotic destruction without discontinuation orders. Additional issues included extended call light response times for residents needing assistance and brief periods where residents went without ordered medications. The facility conducted investigations and had systems in place for most care processes, with assessments and service agreements documented, though corrective actions for medication availability and call light responsiveness were incomplete at the time of investigation, resulting in citations for failed provider practices.

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