Northgate Plaza
Assisted Living / Independent Living
Reviews
Warm Staff, Strong Community
Northgate Plaza is consistently praised for exceptionally caring, professional staff—especially named individuals in dining, nursing, and management. Families highlight the warm, welcoming community atmosphere, convenient location (near shopping, library, parks), and cleanliness. Most find the food good, though a few note repetition or inconsistency. Two notable concerns emerge: one 2022 review citing billing issues for unused care services, and several older reviews mentioning care quality inconsistencies. The facility appears well-suited for active seniors seeking full-service living without institutional feel, with strong value for cost cited repeatedly.
If I needed assisted living, I would live here. A social worker contacted me regrading my client, who could no longer live independently, and highly recommended Northgate Plaza. He
What a great experience! The staff is super friendly and very informative. We have had nothing but an excellent experience getting my mother situated in an assisted living communit
My father's apt is accommodating and was clean and ready to go upon move in. They even helped set up the cable tv. My only complaints: more frequent showers (only 1x week) and show
Lovely staff, good place!
Inspections(4)
The inspection on 09/30/2024 found no deficiencies at Northgate Plaza assisted living facility, indicating full compliance with all regulatory requirements. No violations were identified requiring corrective action. The facility demonstrated adequate operational standards and regulatory compliance during the routine full inspection. Since no issues were found, the facility's baseline operations reflect good compliance practices.
View original report →A resident received the wrong medication (tramadol instead of triazolam, a benzodiazepine) for over five weeks after a nurse incorrectly authorized substitution, despite the MAR system generating alerts that staff manually overrode. The resident experienced withdrawal symptoms including hallucinations, rapid heart rate, and breathing difficulties. The facility conducted a formal investigation upon discovering the error, identified the root cause (staff directive to override safety systems), and corrected the deficiency by the follow-up inspection, though the incident reflects a serious systemic failure in medication safety protocols.
View original report →The facility had water temperature violations in 2 of 5 common laundry rooms, measuring below the required 105-120°F range (one at 101.9°F, another at 82.2°F), creating potential infection control risks. The facility promptly corrected the deficiency, with a follow-up inspection on 08/02/2023 confirming full compliance and no remaining deficiencies. The administrator acknowledged the violation and implemented corrective measures within the required timeframe, demonstrating adequate response to a minor procedural/maintenance issue.
View original report →Initial inspection on 01/30/2023 identified nine fire and life safety violations including improper oxygen storage in resident rooms, missing fire alarm documentation, damaged smoke barriers, and inadequate emergency planning. While none constituted immediate jeopardy, the combination of fire protection system maintenance gaps and oxygen storage violations presented moderate risk to residents. The facility demonstrated a good response by correcting all violations within 30 days, as confirmed by the follow-up inspection on 03/01/2023, showing timely remediation of safety deficiencies.
View original report →