Volunteers of America King County
Supported Living
Reviews
Inconsistent Support Quality
This facility receives polarized feedback, with some clients praising responsive staff who successfully helped with housing needs and others reporting dismissive service during crisis situations. Multiple reviewers highlight significant gaps in support quality, particularly around mental health crisis response and information access. The limited reviews suggest families should carefully verify the specific services offered align with their needs, as experiences vary dramatically based on the type of assistance sought.
Oh how I love this place. It's a place where my family gets their bread through me. Nice reception and well equipped knowledgeable staffs.
This place lacks to help that I needed. So therefore they get a one star or maybe a two star I'll give him a two star. But they lack some things. They like the help that I needed,
If I could give zero stars I would. You should not be allowed to handle 988 calls. The 'councilor' and I use that term incredibly lightly was more dismissive than anyone I've spoke
This company and its generous contributors are such a blessing to all the communities and those of us in need. They've helped me immensely in the last 5yrs. The unfortunate effec
Inspections(2)
The facility failed to immediately report suspected abuse to state authorities when bruising was discovered on a vulnerable, non-verbal client requiring 24-hour supervision, violating mandatory reporting requirements under WAC 388-101-4150. Staff either failed to complete incident reports, lacked mandated reporter training, or reported only to supervisors rather than the Complaint Resolution Unit, resulting in delayed investigation. The facility conducted an investigation after being notified by the department and acknowledged the reporting failure, but the response was reactive rather than proactive, with no incident report created until after the state investigation began, demonstrating inadequate internal systems for protecting vulnerable residents.
View original report →A client with documented elopement risk and requiring constant supervision eloped from the facility on 4/20/2024 when staff failed to follow the established elopement protocol, leaving the front door open while both staff were occupied with other tasks. The client required 911 emergency services to locate them. The facility acknowledged the protocol failure, characterized it as 'dropping the ball,' and retrained all staff on the elopement protocol by 5/29/2024. A follow-up inspection on 11/10/2025 found all deficiencies corrected with no new violations.
View original report →