Reviews for Volunteers of America King County
Inconsistent Support Quality
This facility receives polarized feedback, with some clients praising responsive staff who successfully helped with housing needs and others reporting dismissive service during crisis situations. Multiple reviewers highlight significant gaps in support quality, particularly around mental health crisis response and information access. The limited reviews suggest families should carefully verify the specific services offered align with their needs, as experiences vary dramatically based on the type of assistance sought.
Oh how I love this place. It's a place where my family gets their bread through me. Nice reception and well equipped knowledgeable staffs.
This place lacks to help that I needed. So therefore they get a one star or maybe a two star I'll give him a two star. But they lack some things. They like the help that I needed, and they lacked information that I needed. Therefore this place is only a two star on my rating scale.
If I could give zero stars I would. You should not be allowed to handle 988 calls. The 'councilor' and I use that term incredibly lightly was more dismissive than anyone I've spoken to during a crisis. Hell, when chatgpt shows more empathy and skills supporting someone in crisis its really telling. At the very least I've learned not to trust 988 during a mental health crisis, so I guess thanks for that.
This company and its generous contributors are such a blessing to all the communities and those of us in need. They've helped me immensely in the last 5yrs. The unfortunate effects of the COVID19 caused pandemic are; less in person interviews & mtgs, more stress on those employees & volunteers at VOA that must work directly and assist over the phone with all of the angry, stressed out, confused and impatient people. I pray that each and every one of these 'Essentials' is compensated in every w
These guys are very cool and responsive, we honestly did not hope for any help, but they were able to help us with housing, special thanks to Alena, she explained everything step by step and was always in touch. Now my wife and I are happy that such people even exist. God bless you!