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Provail

Assisted Living

3.2
Facility Summary
67ScoreProvail is an above average senior housing facility with notable strengths in property quality and location, both ranking in the top quartile. The facility has received above average marks for reviews and brand reputation, though leadership and regulatory performance fall around average. Based on five inspections, regulatory compliance shows moderate event severity and response quality. Five Google reviews present mixed feedback: some families praise the organization's support for residents and life-changing impact, while others report concerns about inconsistent care quality, maintenance issues including deteriorating accessibility features, and administrative challenges with billing and appointments. Families considering Provail should weigh its strong physical attributes and location against varied experiences reported by current and former clients.

Reviews

Mission-Driven but Operationally Troubled

Reviews show a starkly divided picture of Provail. One family credits the organization with helping their disabled daughter find her voice, praising the mission despite long wait-lists. However, multiple reviews describe serious operational problems: staff allegedly ignoring residents and doing minimal work, poor facility maintenance including weak ramps and rusty handrails, pest issues, missed appointments, and billing errors. The contrast suggests either significant decline over time or vastly different experiences across locations or programs.

3.0Based on 5 reviews
Tonya CloudOctober 18, 2024

This is an amazing organization that helps disabled folks. My daughter found her voice. Wait-list is long but so worth it.

Leslie TAugust 22, 2023

At first Provail did good, then they just stopped caring about there mission and residents. Now, the caregivers lay on the furniture and ignore the residents and basically do the l

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Diane HoodJuly 21, 2023

3 years ramp weak, handrails rusty, flying insects from toilet & more house; miss appointments, incorrect billing to pay. reps and more.

Emma ManlyMay 5, 2021

An awful place. Working there and the residents who have to live at the houses. There actually isn't a word that describes how terrible this place is.

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Inspections(5)

September 1, 2025·inspectionsnone
Event Score
5
Response Score
75

Routine full inspection of Provail assisted living facility conducted on 09/24/2025 found no deficiencies. The facility demonstrated compliance with all regulatory requirements during the comprehensive inspection. No violations were identified and no corrective actions were required, indicating the facility maintains appropriate operational standards and resident care practices.

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November 1, 2024·inspectionssevere
Event Score
62
Response Score
42

The facility had multiple serious violations including inadequate emergency water supplies (only 2 gallons for 12 residents), significant fire hazards from clogged dryer lint traps, food safety violations with expired and unlabeled items, staff lacking required TB screening and mental health training, and no dietitian-approved diet manual. Two deficiencies were repeated from a prior 2023 inspection, indicating ongoing compliance issues. The Program Manager acknowledged the violations during the inspection and stated corrective actions were needed, but the facility lacked systematic monitoring to prevent these issues, demonstrating a reactive rather than proactive approach to regulatory compliance and resident safety across multiple operational areas including emergency preparedness, maintenance, infection control, and staff training requirements for serving residents with mental illness diagnoses (9 of 12 residents).

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October 1, 2024·enforcement_lettersmoderate
Event Score
55
Response Score
25

The facility had recurring maintenance violations involving dryer vents clogged with lint in two laundry rooms and an unclean common bathroom, creating fire hazards and quality-of-life issues for 12 residents. This deficiency was previously cited in March 2023 and remained uncorrected from a July 2024 inspection, indicating a pattern of non-compliance. The facility's response was inadequate, as evidenced by the recurring nature of the violation and failure to maintain corrections after previous citations, resulting in a $300 civil fine. The repeat violations demonstrate systemic failure in housekeeping oversight and maintenance protocols.

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June 1, 2023·inspectionsmoderate
Event Score
58
Response Score
65

The facility had multiple regulatory violations including repeated failure to complete TB screening for staff (cited twice), expired respiratory protection program certifications for all sampled staff, expired facility license, inadequate infection control supplies in laundry rooms, and fire hazards from lint accumulation in dryer vents. The facility responded by acknowledging all deficiencies, submitting corrective action plans within required timeframes, and achieving full compliance by the follow-up inspection on 06/26/2023 with no remaining deficiencies found. The violations reflected systemic gaps in compliance monitoring rather than direct resident harm, and the facility demonstrated adequate corrective response though the repeat TB screening violation suggests initial corrective actions were insufficient.

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June 1, 2023·enforcement_lettersmoderate
Event Score
45
Response Score
25

The facility failed to ensure one staff member obtained required tuberculosis (TB) screening, exposing eleven residents to potential infectious disease risk. This was an uncorrected repeat violation previously cited on March 28, 2023, resulting in a $300 civil fine. The facility's inadequate response to the initial citation demonstrates a pattern of non-compliance with basic health screening requirements, as the deficiency remained uncorrected through the May 31, 2023 follow-up visit.

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