Reviews for Provail
Mission-Driven but Operationally Troubled
Reviews show a starkly divided picture of Provail. One family credits the organization with helping their disabled daughter find her voice, praising the mission despite long wait-lists. However, multiple reviews describe serious operational problems: staff allegedly ignoring residents and doing minimal work, poor facility maintenance including weak ramps and rusty handrails, pest issues, missed appointments, and billing errors. The contrast suggests either significant decline over time or vastly different experiences across locations or programs.
This is an amazing organization that helps disabled folks. My daughter found her voice. Wait-list is long but so worth it.
At first Provail did good, then they just stopped caring about there mission and residents. Now, the caregivers lay on the furniture and ignore the residents and basically do the least as possible during a shift. So sad. Shame on you Provail
3 years ramp weak, handrails rusty, flying insects from toilet & more house; miss appointments, incorrect billing to pay. reps and more.
An awful place. Working there and the residents who have to live at the houses. There actually isn't a word that describes how terrible this place is.
Super kind people working for a good cause.