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Sunnyside Care

Assisted Living

Above-Average Location with Serious Regulatory Response Gaps
74ScoreSunnyside Care is a 96-bed facility in Washington operated by an in-state company, with overall performance above average despite significant regulatory and response concerns. The facility's location scores in the top 10% for senior housing. However, inspection data reveals troubling patterns: 4 of 11 inspections were rated severe, and 5 inspections had response scores below 50, meaning the facility failed to adequately correct identified problems. A November 2025 fire alarm outage lasting over 4 days posed a severe life-safety risk. Reviews are mixed, with some families reporting positive experiences while others describe unresponsive staff, poor communication, and care quality concerns including weight loss and inadequate monitoring.

Strengths

  • +The facility is located in an area rated in the top 10% for senior housing access and amenities
  • +Operated by an in-state company with above-average performance across their facilities
  • +Some reviews describe positive aspects of care, indicating the facility provides satisfactory service for certain residents

Concerns

  • 5 of 11 inspections had response scores below 50, indicating the facility repeatedly failed to adequately address problems found during inspections
  • Multiple reviews describe unresponsive or dismissive staff, with families reporting concerns about care quality and communication were not taken seriously
  • A severe fire alarm system outage in November 2025 lasted over 4 days, creating a life-safety risk for residents

Reviews

Dangerous Recent Decline Reported

Reviews are sharply divided between severe criticism and high praise. Recent negative reviews (2024-2025) describe dangerous neglect -- missed medical emergencies, untreated wounds, unexplained injuries, significant weight loss, and dismissive staff. Positive reviews (2021-2024) praise caring staff, cleanliness, responsive management, and abundant activities. This stark contrast suggests either significant recent decline in quality or experiences varying dramatically by unit/shift.

3.0Based on 10 reviews
Brenda CastañedaOctober 31, 2025

Darla is the worst, rude when i asked for help for my grandma. my grandma is unresponsive and had a fever and had not been checked. she seemed bothered when i asked for help to che

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Charles PetrossOctober 26, 2025

If I could give 0 stars I would. When my father was sent to the hospital the calls we got from this place were to “secure his bed” to make sure he had a bed to come back to. Their

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Paula McDanielOctober 21, 2025

If I could give 0 stars I would. I wish to God I had listened to these reviews instead of thinking of the convenience of location. Please, do NOT send a loved one here! My mother l

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Barbie DriesenDecember 11, 2024

My mom has been there for almost a year, I have been trying to find her a different location but nothing available for her needs. she hates it there, her mind is still good and can

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Inspections(11)

March 1, 2026·fire_inspectionslow
Event Score
35
Response Score
70

This series of fire inspections identified multiple routine fire safety compliance issues including missing fire drill documentation, incomplete fire system inspection records (sprinkler, alarm, fire doors), unsecured electrical panels, obstructed fire doors and exit signs, missing fire extinguishers in cottage units, and unsecured oxygen cylinders. Many violations were corrected on-site during inspections, demonstrating immediate responsiveness. However, some documentation deficiencies persisted across multiple follow-up inspections (fire alarm testing, fire door assessments, sprinkler system deficiency corrections), requiring three consecutive inspections before full resolution. The facility showed good engagement but needed repeated follow-up to achieve complete compliance with routine maintenance and documentation requirements.

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March 1, 2026·investigationsmoderate
Event Score
45
Response Score
25

The facility failed both its initial Fire Marshal inspection and follow-up reinspection, with multiple unresolved violations including missing fire drill documentation, incomplete fire door inspections, uncorrected fire sprinkler deficiencies, missing fire alarm system maintenance records, and non-illuminated emergency exit lighting. These violations represent a pattern of inadequate fire safety compliance affecting multiple protection systems. The facility's response was minimal, with issues persisting for months between inspections; the administrator only recently hired maintenance assistance after the second failed inspection, demonstrating delayed and insufficient corrective action.

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March 1, 2026·fire_inspectionsnone
Event Score
0
Response Score
0

The inspection was conducted in response to a complaint regarding a broken water pipe on the exterior of the facility's Cottages building on March 17, 2026. The facility appropriately responded by providing bottled water to residents, maintaining operational restroom access per emergency policy, and completing repairs within approximately 28 hours. No fire or life safety systems were affected, no residents were harmed or evacuated, and the inspector found no violations during the follow-up inspection on March 23, 2026.

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March 1, 2026·fire_inspectionsmoderate
Event Score
55
Response Score
45

A fire alarm system outage occurred November 7-11, 2025 (approximately 4 days). The facility immediately implemented a fire watch and the system was restored to service, but failed to provide required documentation showing the deficiencies were repaired and retested. This documentation violation persisted through two follow-up inspections (11/24/2025 and 01/05/2026) before finally being corrected by the 03/03/2026 inspection. The facility's response was adequate in implementing immediate safety measures but deficient in completing required post-repair documentation and notifications, requiring multiple re-inspections to achieve compliance.

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January 1, 2026·fire_inspectionssevere
Event Score
70
Response Score
45

A fire alarm system outage lasting over 4 days (November 7-11, 2025) created a severe life-safety risk for residents. The facility implemented an immediate fire watch and contacted their alarm service company, showing some response capability. However, at the follow-up inspection on January 5, 2026, the facility still failed to provide documentation that the repaired system was properly retested and all required parties were notified of restoration, indicating incomplete corrective action and continued non-compliance nearly two months after the incident.

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January 1, 2026·investigationssevere
Event Score
65
Response Score
75

The facility failed to update a resident's care plan after receiving a physician's letter documenting advanced dementia and financial exploitation by another resident, who admitted taking $1,800+ and receiving payment for sexual acts. Despite family requests and medical documentation showing the resident required financial management, the facility did not implement protective interventions in the Negotiated Service Agreement. The facility conducted an investigation, staff acknowledged the oversight, and corrective measures were implemented. A follow-up inspection on 01/14/2026 found all deficiencies corrected and the facility in full compliance.

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January 1, 2026·fire_inspectionslow
Event Score
32
Response Score
92

This fire inspection identified 18 code violations including missing fire drill documentation, unsecured electrical panels, obstructed fire doors, and unsecured oxygen cylinders. All violations were routine fire safety maintenance issues with no actual fire safety system failures or immediate danger to residents. The facility demonstrated exemplary response by correcting 15 of 18 violations on-site during the inspection itself, with only three documentation-related items remaining for follow-up (fire drill records, fire door inspection completeness, and fire alarm system maintenance records).

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December 1, 2025·inspectionslow
Event Score
32
Response Score
68

The facility had recurring violations across three inspections (August, October, December 2025), primarily involving administrative and documentation failures: expired background checks for multiple staff members (creating a pattern since the issue was cited repeatedly), missing staff orientation records, incomplete continuing education hours, and maintenance/housekeeping deficiencies including dirty carpets, damaged building soffits, and missing window screens in resident cottages. The facility responded adequately by acknowledging all deficiencies, submitting plans of correction, and successfully resolving the background check violations by the December follow-up inspection, though the pattern of recurrence suggests systemic weaknesses in administrative oversight that were eventually addressed.

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December 1, 2025·investigationssevere
Event Score
65
Response Score
75

The facility violated resident rights by restricting 11 cottage residents from dining in the main building with only 3 days' notice (instead of required 30 days), citing capacity concerns despite empty tables being available. Residents reported feeling isolated, excluded, and depressed from losing socialization opportunities during meals. The facility promptly reversed the policy within two weeks after the investigation, added dining room tables, and issued a corrective letter to all residents, demonstrating responsiveness though the initial violation represented a significant infringement on dignity and choice rights.

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November 1, 2025·enforcement_lettersnone
Event Score
0
Response Score
0

This inspection report appears to contain only the State of Washington seal header with no actual inspection findings, violation citations, or deficiency determinations documented. Without substantive content identifying any violations or facility conditions, this represents a null inspection record with no assessable event or response components. No deficiencies were identified or reportable incidents documented in the provided material.

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September 1, 2025·investigationssevere
Event Score
75
Response Score
70

The facility failed to develop an initial service plan for a high-risk fall resident with complex medical history upon admission, resulting in inadequate staff direction that contributed to a delayed recognition of a serious fall with head injury requiring emergency hospitalization. The resident was found face-down in vomit with altered mental status, facial swelling, and head trauma after an unknown time down, having been placed in an isolated cottage location despite recent hospitalizations for falls. The facility completed corrective actions and the follow-up inspection on 09/09/2025 found all deficiencies corrected, demonstrating adequate response to the serious care planning failure.

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