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Holden at Southcenter

Assisted Living / Memory Care / Independent Living

4.3
Facility Summary
77ScoreMerrill Gardens at Tukwila ranks in the top quartile overall, with particular strengths in reviews, property quality, and location. The facility has received 37 public reviews averaging between 4.6 and 5.0 stars, with families highlighting attentive and kind staff, cleanliness, and organized operations. Regulatory performance is above average based on four inspections covering fire safety and investigations, with moderate event severity and solid response quality. Property amenities and location access also score in the top quartile. Leadership and brand reputation are above average. Reviewers frequently mention thorough tours, helpful staff during transitions, and the absence of community fees at the time of their visits.

Reviews

Exceptional Staff, Hotel-Quality Care

Merrill Gardens Tukwila earns overwhelmingly positive reviews, with families praising the genuinely caring staff who treat residents like family, the immaculate hotel-like facility, and excellent food quality. Most residents are described as thriving and happy, participating in diverse activities and outings. Occasional concerns include inconsistent response times to call buttons, confusion about billing for care during hospital stays, and one family reporting poor communication around a resident's death, but these issues are rare exceptions in an otherwise stellar track record.

4.8Based on 89 reviews
June KallmanApril 28, 2026

My name is June. I moved into Merrill Gardens at Tukwila about 7 months ago. It is the best move I made. I am a single senior from Wisconsin. It is a wonderful place for senior

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PhyllisApril 27, 2026

The staff is outstanding. I am treated like a very special member of their family. Many activities to choose from which is very important to me. Love having things to do and stayin

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AudreyApril 1, 2026

My mom recently moved to Assisted Living at Merrill Gardens. She is loving the staff and environment. I love the support and timely responses we receive from staff. There has been

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John JorgensenFebruary 10, 2026

The people at Merrill Gardens the staff that is are the best they could be. They're always willing to talk to you try and help you with anything they can. The facility is kept clea

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Inspections(4)

January 1, 2026·fire_inspectionsmoderate
Event Score
42
Response Score
78

The inspection identified 22 violations primarily related to fire safety systems maintenance and documentation, including missing sprinkler system testing records, CO detector testing documentation, incomplete fire drill records, and various correctable physical deficiencies like obstructed fire extinguishers and improperly secured equipment. The facility demonstrated a good response by correcting 19 of 22 violations by the follow-up inspection, with only three documentation-related items remaining. No immediate life-safety hazards were present, and the violations represented systemic maintenance and documentation gaps rather than fundamental safety failures.

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November 1, 2025·investigationslow
Event Score
28
Response Score
72

The facility had a single deficiency related to improper hot and cold holding temperatures for potentially hazardous foods, which was corrected by 10/06/2025. All other kitchen areas including food preparation, dish washing, storage facilities, and food labeling were found to be clean, well-maintained, and in compliance with regulations. The facility demonstrated good operational practices overall with prompt correction of the temperature control issue within the investigation timeframe.

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October 1, 2025·fire_inspectionsmoderate
Event Score
55
Response Score
72

Fire Marshal inspection identified multiple code violations primarily related to documentation gaps (missing ITM records for sprinkler systems, CO detector testing, fire-resistance-rated construction inspections, and incomplete fire drill records) and immediate physical hazards (burning materials in trash, combustibles in exit stairways, open electrical boxes, blocked fire doors). Most violations were corrected on-site during the inspection, demonstrating responsive facility management. The facility cooperated with corrections but showed systemic documentation deficiencies requiring follow-up inspection scheduled for 11/22/2025.

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August 1, 2024·fire_inspectionssevere
Event Score
68
Response Score
55

The facility demonstrated a pattern of serious fire and life safety violations across multiple inspections, including malfunctioning fire alarm systems in trouble status, missing documentation for critical safety system inspections (sprinklers, kitchen suppression, fire doors), improperly maintained fire protection equipment, and unsafe electrical practices in resident areas. The facility showed moderate response efforts by scheduling required inspections and correcting some violations between the May and August inspections, but failed to fully resolve systemic documentation gaps and equipment deficiencies, requiring multiple re-inspections before achieving approval. The persistent fire alarm deficiencies and missing safety system documentation created ongoing life safety risks until final correction.

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