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Avamere at Englewood Heights

Assisted Living / Memory Care

3.8
Strong Resident Experience with Regulatory Follow-Through Concerns
78ScoreAvamere at Englewood Heights is an 88-bed assisted living facility with above average overall performance, though regulatory compliance shows concerning patterns. The facility scores in the top 10% for property quality and location, and reviewers consistently praise its cleanliness, caring staff, and robust activities program. However, 5 of 10 inspections had poor response scores below 50, indicating repeated failures to adequately correct deficiencies. A severe June 2025 violation involved performing CPR on a DNAR resident despite having proper documentation on file. The facility also failed a December 2025 fire marshal re-inspection, showing unresolved safety issues. Run by an out-of-state operator, the facility demonstrates strengths in daily operations and resident experience but struggles with regulatory follow-through.

Strengths

  • +Multiple reviewers consistently describe the facility as very clean with friendly, caring, and helpful staff
  • +Residents and families praise the activities program and social engagement opportunities
  • +Property and location ratings place the facility in the top 10% compared to peers

Concerns

  • 5 of 10 inspections had response scores below 50, indicating the facility frequently failed to adequately address problems found during inspections
  • A severe violation in June 2025 involved performing CPR on a resident with a Do Not Attempt Resuscitation order despite having the POLST form on file
  • Failed a fire marshal re-inspection in December 2025, showing unresolved fire safety deficiencies from a previous inspection

Reviews

Caring Staff, Concerning Oversight

Avamere at Englewood Heights receives predominantly positive reviews praising its caring staff, cleanliness, and quality food. Multiple families highlight exceptional caregivers by name and note staff responsiveness to health changes. However, several critical reviews cite serious concerns including poor communication, inadequate care documentation (notably unreported falls), understaffing, and administrative confusion. Two older negative reviews mention staff speaking inappropriately in front of residents and general dissatisfaction with care quality.

4.3Based on 56 reviews
kristine gordonApril 17, 2026

Horrible communication, no follow through and extremely bad management.

Paul RamseyFebruary 15, 2026

Nice tour with Michael. Lots of good information and insight.

Brenda SFebruary 4, 2026

It is a very clean facility and the personnel there are extra friendly and caring, as well as always helpful.

AnonymousOctober 10, 2025

What we like the most about the community are the activities and the social engagement's. Yes, we would recommend Avamere at Englewood Heights to other families based on the experi

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Inspections(10)

December 1, 2025·investigationslow
Event Score
25
Response Score
40

The facility failed its first Fire Marshal re-inspection, indicating unresolved fire safety deficiencies from a previous inspection. The specific nature of the violations is not detailed in the report, but failure of a re-inspection suggests the facility did not adequately address previously cited issues within the expected timeframe. The facility's response was inadequate as they failed to correct deficiencies before the re-inspection, though this represents their first failed follow-up rather than persistent non-compliance across multiple attempts.

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October 1, 2025·fire_inspectionslow
Event Score
32
Response Score
92

The inspection identified multiple routine fire safety violations including improper fire drill documentation, electrical hazards (exposed outlets, open junction boxes), propped fire doors, extension cords in use, missing maintenance documentation for sprinkler systems and dampers, and incomplete hood suppression system testing. The facility demonstrated an exemplary response by correcting 9 of 10 violations on-site during the inspection. Only one violation remains outstanding: the commercial hood suppression cylinders requiring hydrostatic testing, which was noted as still deficient on a 10/15/2025 service report.

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October 1, 2025·fire_inspectionslow
Event Score
30
Response Score
92

The facility had routine fire safety maintenance violations including improper fire drill documentation, electrical hazards (exposed outlets, open junction boxes), propped fire doors, extension cords in use, and missing documentation for sprinkler testing and damper repairs. One issue persists: kitchen suppression system cylinders remain overdue for hydrostatic testing. The facility demonstrated exemplary response by correcting nearly all violations on-site during both inspections, showing immediate compliance with zero delay on all correctable items.

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October 1, 2025·fire_inspectionsnone
Event Score
0
Response Score
0

This was a complaint investigation regarding alleged smoking in a resident's room. The inspection found no evidence of smoking materials, the resident confirmed use of designated smoking areas only, and a signed smoking policy was on file dated August 27, 2025. The facility demonstrated ongoing compliance efforts with no violations observed, no fire occurred, and no injuries or evacuations took place.

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June 1, 2025·inspectionssevere
Event Score
72
Response Score
78

The facility violated end-of-life directives by performing CPR on a DNAR resident during a cardiac arrest incident, despite having the POLST form on file in multiple locations. Staff claimed a blank POLST was found on the refrigerator and cited confusion about the resident's spouse insisting on CPR, though the facility had documented DNAR status in multiple systems. The facility responded with immediate in-service training on emergency medical-response procedures, a facility-wide POLST audit, and reinforced protocols for POLST accessibility during emergencies, though the incident represents a recurring deficiency previously cited in 2023.

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May 1, 2025·informal_dispute_resolution_lettersnone
Event Score
0
Response Score
0

This is an Informal Dispute Resolution (IDR) outcome letter following an April 10, 2025 inspection. The facility successfully disputed one of two citations (WAC 388-78A-2980 was deleted, while WAC 388-78A-2600 remained). The IDR letter itself does not describe the underlying violations or facility response quality, serving only as administrative notification of the dispute resolution outcome. Without the original Statement of Deficiencies, the nature and severity of violations cannot be assessed.

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May 1, 2025·informal_dispute_resolution_lettersnone
Event Score
0
Response Score
0

This is an administrative scheduling letter confirming an Informal Dispute Resolution meeting, not an inspection report documenting deficiencies or violations. The facility is disputing citations from a prior Statement of Deficiencies dated April 10, 2025, but this document does not describe what those violations were or evaluate the facility's response. No assessment of event severity or response quality can be made from this procedural correspondence.

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August 1, 2023·fire_inspectionslow
Event Score
32
Response Score
92

The July 2023 inspection identified 16 routine fire safety violations including missing documentation of required testing (fire drills, sprinkler inspections, emergency lighting tests), combustible storage in mechanical rooms, unapproved electrical adapters, and minor maintenance issues. The facility demonstrated an exemplary response by correcting all violations within the prescribed timeframe, as confirmed by the August 2023 follow-up inspection showing approval status with all issues resolved. These were procedural and documentation deficiencies with no actual fire safety system failures or immediate danger to residents.

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June 1, 2023·inspectionsmoderate
Event Score
55
Response Score
40

The facility failed to properly coordinate the return of a resident from skilled nursing rehabilitation, denying re-admission without direct assessment and excluding the responsible party from decision-making meetings, while also improperly charging for services not rendered during the resident's absence. The facility conducted some communication with the SNF and documented their determination, but failed to follow proper procedures for resident transfer coordination and billing practices. Additional consultations were provided regarding pet immunizations and food worker certification, indicating broader operational gaps.

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March 1, 2023·fire_inspectionsmoderate
Event Score
45
Response Score
75

The facility had recurring fire safety violations across multiple inspections from July 2022 to March 2023, primarily involving failed fire dampers, untested sprinkler heads, improper electrical equipment use, blocked fire doors, and obstructed egress routes. Many minor violations were corrected on-site during inspections, demonstrating immediate responsiveness. However, the facility repeatedly requested extensions for damper repairs over seven months (July 2022 to March 2023) before finally achieving full compliance in March 2023, showing delayed resolution of the most serious systemic issue. Overall response was adequate with good immediate corrections but slow follow-through on major repairs.

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