Highgate Senior Living
Assisted Living / Memory Care
Strengths
- +Reviews consistently praise staff for being caring, friendly, and going above and beyond in their care
- +Facility is described as exceptionally clean and well-maintained with an inviting, relaxed atmosphere
- +Recent fire inspection found zero violations
Concerns
- −One inspection found incomplete assessments missing critical diagnoses and cognitive evaluations, though most issues were corrected
- −Some residents and families report food quality concerns, particularly regarding meal variety and preparation
Reviews
Compassionate Care, Family Atmosphere
Highgate receives overwhelmingly positive reviews, with families praising the compassionate, attentive staff who treat residents like family. Reviewers consistently highlight the facility's cleanliness, engaging activities, specialized dementia care expertise (particularly Mandy's training programs), and the peace of mind provided by responsive communication. The few concerns mentioned relate to occasional communication gaps and food quality complaints, though most residents report enjoying meals. Families appreciate the smooth transition process, the warm home-like atmosphere, and staff who go above and beyond daily expectations.
Cris and their team is great. They have a clean, inviting community. Everyone is friendly and it’s a really relaxed environment where their residents and families always feel welco
Ex ellent service
Highgate is definitely the place to go when your loved one is no longer safe in their home. Their staff gives top tier care.
Cris Kissler is a kind, courteous man who has a great heart for Seniors and is providing a much-needed service for Yakima County!
Inspections(2)
The Washington State Fire Marshal conducted a routine fire safety inspection and found no violations at this facility. The report explicitly states 'No violations were observed during this inspection' and congratulates the facility for maintaining compliance. No corrective actions were required, indicating the facility met all fire safety standards during the inspection.
View original report →A January 2024 full inspection identified multiple moderate compliance issues at this 60-resident assisted living facility: incomplete assessments missing critical diagnoses and cognitive evaluations for 4 residents, inadequate negotiated service agreements failing to address wound care, medications, and behavioral needs for 5 residents, lack of physician notification for medication refusals, missing family medication assistance plans, incomplete nurse delegation documentation, and one staff member without required tuberculosis testing. The facility responded immediately by submitting a comprehensive corrective action plan on 2/9/2024 with a 3/1/2024 completion date. A follow-up inspection on 3/13/2024 verified all deficiencies were corrected, with the Department confirming the facility met all licensing requirements.
View original report →